Windows 10: No Camera or imaging devices found after Windows update

Lynn Cremona · Jul 26, 2020

I have already spent over 9 hours with three consecutive MS Techs. sessions. Issue is not resolved

I need my webcam for upcoming classes. The last thing I was told to do was to get in touch with Dell.

Dell will charge me for advise at this point. I have an MS Assure subscription.

The problem is with Windows updates. I would like MS to resolve this issue for me

Please advise asap

Lynn Cremona

:)

Darshan J · Jul 26, 2020

Imaging device not found and my web camera is not working

Hello Gandhi,

Imaging device is device driver responsible for using your camera on your laptop. Suggest you to download the latest available drivers from your manufacturer website to use your camera.

HP Customer Support - Software and Driver Downloads

http://support.hp.com/us-en/drivers

Further if the issue persist you can run hardware and Device troubleshooter and if it helps.

I suggest you to follow the steps below and run the
Hardware and Device troubleshooter and check if it helps.

Type “Troubleshooting” on the search bar.

Click on troubleshooting, then click on “Hardware and sound”.

Under Hardware and sound, click on “hardware and devices”.

A pop-up will appear, click on the “Next" button and your hardware troubleshooting will start.

You can also refer the article below to update drivers and check if it helps

How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

Get back to us with the status of the issue for further help.

Bijkur · Jul 26, 2020

Device Camera not found

Having a problem with my in-built laptop camera after the latest Windows Update which was released yesterday (KB4565627 & KB 4565503). Not able to access Zoom Video because I get a message stating " Device not found". Checked the Device manager and couldn't
find the camera listed. Checked the Privacy area and ensured that Camera is on. Searched for Camera in hidden icons and didn't find it there. Does anybody have a similar problem? And a solution?

dallasjim · Jul 26, 2020

Surface Pro 4 camera not working after latest Microsft update

The errors that I am receiving on all 7 Surface Pro 4 tablets are these...

Windows 10 Camera App Error Code 0xA00F4244(0xC00DABE0)

Skype for Business 2016 “We didn’t detect a camera”

After the latest round of driver/firmware updates in September through WSUS, all of our Surface Pro tablets (7 of them) have lost their cameras.

In Device Manager, under “System Devices” I can see the Microsoft Camera Front/Back/IR drivers and there are no issues/errors for them. However, there is no “Imaging Devices” listed in Device Manager.

Here are all the steps I have taken.

1. I verified the system was up to date on Microsoft Updates.

2. I verified that all firmware and drivers are current and up to date. Downloaded and installed latest “SurfacePro4_Win10_15063_1704001_0.msi” drivers/firmware and installed.
These are the same drivers that were pushed through WSUS.

3. I’ve ran “SFC /Scannow”.
No issues found

4. I’ve ran “DISM /Online /Cleanup-Image /RestoreHealth”.
Issues found and repaired. Ran second time and no issues found.

5. I’ve uninstalled and deleted the camera drivers under “System Devices” and reinstalled them with the newest version.

6. I uninstalled all antivirus software. No change.

7. I’ve turned off all cameras in UEIF BIOS, then logged in and verified that the camera devices did not show under “System Devices”. Then turned them back on in the BIOS and verified that they
showed back up. But still no “Imaging Devices” listed and same errors for camera app and Skype.

8. I do not see any errors in the logs for drivers or anything related.

So the only thing left that I haven't done is to completely wipe and reimage one of these devices. These are our Executive devices and I'm reluctant to do this unless it's the only option.

I have already performed the steps you suggested and none of them resovled the issue. I do not know what else to try accept to reimage a devies to see if the cameras come back.

Are their any instuctions on rolling back firmware?
Click to expand...

Performed most of the above steps with the same outcome. Upon restart I get "Could not turn on the camera. Please sign on with PIN."

Thank you

Windows 10: No Camera or imaging devices found after Windows update

No Camera or imaging devices found after Windows update

No Camera or imaging devices found after Windows update

No Camera or imaging devices found after Windows update

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