Windows 10: no communication between computer and keyboard

Dell computer, W 10, is four days old and it suddenly stops communicating with the desktop. Logitech mouse still active and moves around on screen, but there are no letters written. Microsoft updates made no difference. switches are on and batteries new.
Any suggestions?

:)

 

Printer issue, there was no communication between PC and Printer

Original title: laptop/printer issue

Hi everyone!

I have an HP ProBook 4430s and a Lexmark X2690 All-in-One Printer. A few weeks ago, my laptop and I went away for about a week, which left my printer disconnected. When I returned, I did my usual and plugged my printer's USB Cable into my laptop. When
I tried to print a document, I got an error stating there was no communication between PC and Printer and listed a series of things to double check. Everything was connected properly and securely but I kept getting that same message. I then completely uninstalled
and reinstalled my printer and got the following error message:

• Incorrect Port Detected
• Print Job Canceled
• This printer is designed to work with USB Cables only.
• The current software setting is not set to USB Port.
  • Make sure using USB Cable.
  • Make sure printer is set to a USB Port.

I have been confused since this printer issue started a few weeks ago. Through the Lexmark Productivity Studio, my laptop can communicate with the printer to scan a document but not print. I have also noticed the USB Virtual Printer Port is no longer showing
in the list of ports.

I did nothing out of the ordinary when I reconnected my printer to my laptop after that week away. I have considered one of the Windows 10 Updates possibly being the cause of all this but just don't know.

Does anyone have any ideas, suggestions, or thoughts as to what is going on with this equipment? I really need some help here.

Thank you!!

 

Printer issue, there was no communication between PC and Printer

Hi Melinda,

Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

I suggest you to refer the link below and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Keep us posted on the status for further assistance.

 

Hi guybc and welcome to Tenforums.
I assume the keyboard is wireless? I believe it connects using a USB adapter, right? If so, can you try plugging that adapter into a different USB port? If it's Bluetooth, have you tried re-pairing it with the system? Being that it's only 4 days old, have you called Dell Tech Support for troubleshooting, to see if it may be defective?

 

Thanks for your reply. I should have mentioned that I replaced the original keyboard and mouse with a superior one, but no improvement. I tried all four USB slots. I can't tell if the keyboard is Bluetooth and can find no information on that. The Wifi signal is not good in my study, but the computer is hard-wired to the router in another room.
I had a couple of working days before the problem started, but it has just occurred to me that the low wifi might be the trouble, so am off to find a wired keyboard. Will let you know the result!

 

A wired keyboard does not solve the problem which seems to be in the computer.
I will get in line to ask the question of Dell.

 

Oh! Sounds like a USB problem....let us know what happens.

 

Four hours on the 'phone to Dell! They were very helpful and were able to correct a problem in the computer.

 

Great, so what did they do exactly? Drivers?

 

They took over the computer. Drivers were OK. The actual problem was not found, but during their manipulation of my account, the keyboard started to work, so they gave me a new account name, and deleted the old. Black magic, but the keyboard still works.

 

So they created a new account for you, and it was then working, so they deleted the old one. Amazing. Windows 10 never ceases to amaze me. *Wink
Glad you got it sorted! *Thumbs Thanks for posting the resolution; maybe someone else will be helped by this in the future.

Please go ahead and mark the thread "solved" in the upper-left. Thanks.