Windows 10: No device drivers were detected

Hi, i recently got a new laptop Asus zenbook 13 and i wanted to install windows on in but when i started the install an error came saying the was no device drivers detected, i read online that i should try it in a USB 2.0 port but my laptop has got only 3.0 ports. What should i,, do please help!

:)

 

Device Manager Un-Hiding Hidden Devices

When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed

 

base system device driver not found

Hello,

Code 28 error indicates that the drivers for this device are not installed. I would suggest you to try the methods provided below and check if they help in resolving the issue.

Method 1: Run Hardware and Devices Troubleshooter.

Hardware and Devices Troubleshooter automatically detect and fix issue with your hardware and devices. To run this troubleshooter, follow these steps:

• Open Control Panel.
• Select View by: Small icons.
• Open Troubleshooting.
• Under Hardware and Sound, run Hardware and Devices Troubleshooter.
• Follow the on-screen instructions.

Method 2: Update the driver.

• Open Device Manager.
• Find the device that you want to update, and double-click the device name.
• Click Driver tab.
• Click Update Driver.
• Follow the on-screen instructions.

Update us on the outcome.

 

"An error occurred during the installation of the device: The driver installation file for this device is missing a necessary entry." while trying to install USB drivers on Windows 10

Hi Iasha,

Do not worry we will help you with this issue. We appreciate your interest in resolving the issue.

Provide us additional information to assist you better with this issue:

• What is the make and model of your device?
• Were you able to see any yellow exclamatory mark for the drivers on Device Manager?

Let us try the troubleshooting steps below if not yet tried and check if it helps.

Step 1: As a workaround, I suggest you to do the following to detect the issue:

• Connect the hard drive to different port and check if the issue persists.
• Connect different hard drive to the same port and check.
• Connect different hard drives to different ports and check.

Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 3: I suggest you to contact the device manufacturer's website, download the latest chipset drivers, install them manually and check if it helps.

Installing the latest chipset drivers will help you to install the drivers for USB ports.

Refer to the article by Andre Da Costa to install drivers:
How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with an updated status of accessing the USB device on your computer for further assistance.

Thank you.