Windows 10: No Display During Factory Reset

Hello,

I have a Windows 10 laptop whose screen is cracked, broken and unreadable. To use it, I have an external keyboard/mouse and an HDMI cord hooked up to a TV monitor. I decided to factory reset the laptop, but I'm four hours in and the display to the TV monitor no longer works; the TV cannot get a signal. I can see that the laptop is on because its screen is illuminated (again, just cracked and unusable). I have no idea what the progress of the factory reset is.

What should I do?

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

Factory reset

Hello darrylwelch,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

If factory reset doesn't works, I suggest you to make clean install.

Please refer this step-by-step guide:

https://www.kapilarya.com/how-to-make-clean-ins...

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.