Windows 10: no file access on new 365 subscription

I have given my microsoft 365 password to the new business owner so that he can access the emails. I have got a new subscription and a new 365 account with a different user name and password. When I log into this account I cannot see any of my documents or programs. HOW do I get access to all my documents etc on my new account and then get rid of my old account so I can install my new subscription to office? Please answer me in plain english. I have been around computers for 33 years and I'm baffled. I have two administrator accounts now on the same computer. I thought I had cracked the proble

:)

 

Subscription of Microsoft 365

Your question is outside the scope of this Community.

We don't work for Microsoft.

We are mainly volunteers here.

Due to privacy restrictions we have no access to your private details to be able to assist you here.

Cancel or turn off recurring billing for a Microsoft subscription:

Cancel your Microsoft subscription - Microsoft Support

This article covers the steps to cancel
your Microsoft subscriptions such as free trials, Xbox Live and Microsoft 365.

 

"Problem with Office 365 Subscription" Message

Hi OHB

You mention you cancelled your Office 365 subscription, if that is the case, what Microsoft Office version is installed on your laptop?

Open Word, go to File - Account, what Microsoft Office licence(s) are listed there?

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug