Windows 10: No folders on my desktop and cache and data of all my apps like chrome is resetting.

After a windows update all the folders that was previously on my laptop are all gone. If I actually search for names of the folder then i can still see it.

The other issue would be that whenever I turn my laptop on and off all my cache and data of apps are gone. This would mean every time i log onto chrome i have to relog on with my gmail account and all my bookmarks are gone.

At this point this more irritating than anything else.

:)

 

App cache

This works on some apps but most of the ones you installed have on the bottom

Modify......Uninstall.....The ones with the most cache/data are those. If you click on modify it will

redownload the app..I don't think their is an app that cleans this up. I would be concerned I would lose some apps..

 

App cache

This works on some apps but most of the ones you installed have on the bottom

Modify......Uninstall.....The ones with the most cache/data are those. If you click on modify it will

redownload the app..I don't think their is an app that cleans this up. I would be concerned I would lose some apps..

To continue I tried to reinstall an app figuring this would set the data back to normal>>It stayed the same

 

Google Chrome Crahses and suspended in task manager

Hi GSsswuw8,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Do you have any antivirus installed on the computer?
   
2. Are you aware of making any changes to the computer or browser prior to the issue?
   

This issue is because of profile data corruption on google chrome or because of cookies, extensions, plugins and History. I would suggest you to follow the steps mentioned below to resolve this issue.

Method 1: Rename Google chrome file.


Before proceeding I would suggest you end all the task related to Google Chrome from task manager.

Step 1: Rename Chrome User Data file.

1. Press Windows and
   E key together on your Keyboard.
2. Navigate to %LOCALAPPDATA%\Google\Chrome.
   
3. Search for User data folder. Rename this folder to UserData.old
4. Open the chrome now and check if it is working.
   

Note:
The new user data folder will be created automatically, but
new profile will not have any of your previous data in it. To access the data back, try signing out and signing in back to the application. Or you have to manually copy the data from old profile.

Step 2: Copy the previous data to New Profile.


I would suggest you end all the task related to Google Chrome from task manager.
Then follow the steps mentioned below:

1. Press Windows and
   E key together on your Keyboard.
2. Navigate to %LOCALAPPDATA%\Google\Chrome\UserData.old\Default.
   
3. Open a new tab and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data\Default. (Make sure this is the new user data folder)
   
4. Now copy the file one by one, once the copy is done. In-between Reopen Chrome browser and check if there is issue same issue.
   
5. If the issue reoccurs, then the culprit is one of the file copied above.
   

Method 2:
Troubleshoot on google chrome.

Note: The Uninstall and Reinstall option might reset security settings or privacy settings that you added, this will also clear the history, favorites, cookies and password. We recommend
that you note these sites and settings before you use the Reset on chrome.

I would suggest you to follow the steps mentioned in the article on
Fix Chrome if it crashes or won't open.


Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Roohi Taj S

Microsoft Community - Moderator