Windows 10: No 'GET' comes up to install the FITBIT app? See screenshot!

No 'GET' comes up to install the FITBIT app? See screenshot above!

:)

 

fitbit app

I have uninstalled the fitbit app and I am trying to re install the app.

When I go to the store, it says I already have it, but can't find it anywhere. Can you delete the app if it is there? I was having a probem with the app and the fitbit help desk suggested that I should delete the app and reinstall.

Help please

Ellen

Moved from: Windows / Windows 10 / Install, upgrade, & activate

 

Problem downloading fitbit app


Trying to download fitbit app on windows 10 and wont work - when hitting "free" for download a grey screen comes up

 

Installing Fitbit application

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to install Fitbit app on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Did you try downloading the Fitbit app from
  
  Microsoft Store?
  
• What is the error message/code you are getting, while installing the app?
  
• Are you aware of any recent changes, prior to this issue?

We did repro the issue and we are able to install it successfully from Microsoft Store as shown below.











Meanwhile, we would suggest you to perform these two steps and check if that helps to fix the issue.

1. Run the troubleshooter: Select the
   Start button, and then select Settings>
   Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.
   
2. Reset the Microsoft Store cache: Press the Windows + R Key to open the
   Run dialog box, type wsreset.exe, and then select OK.

Let us know how it goes.



Aditya Roy

Microsoft Community – Moderator