Windows 10: No Go Back Button on New Computer That Downloaded Win11 During Setup

I specifically purchased a new HP laptop that was supposed to have Windows 10 installed. I started the setup process and when it was done, I had Win 11, not 10, on the screen. There wasn't any prompt asking me if I wanted to install Win 11. I contacted HP tech support and they were no help. I watched videos about how to "go back". There is no "go back" button my computer and there's no Windows.old file either. The HP tech thought the laptop was probably shipped w/Win 11 instead of 10, but in a couple of places I saw Windows 10 as the operating system. I just got this and I shouldn't have to do

:)

 

After downloading apps-download disappear (It did not show up the setup apps).

Hi,

To assist you better, please answer the below:

1. Which browser are you using to download the apps?

2. Did you see the download progress is completed successfully?

3. Where exactly(location) you are looking for the downloaded app?

4. Is this issue specific with Java and Flash Player?

5. Did you try downloading some other app and check if the same issue occurs?

I suggest you to download all the windows updates and check if it helps.

Follow the steps below:

• On the search bar type Settings.
• Click on Update and Security.
• Click on Check for Updates.
• Read and accept the license terms, and then tap or click Finish if the update requires it.
  

Also, I suggest you to set the download location for Internet Explorer and download apps using Explorer and check.

Follow the steps below:

• Open Internet Explorer.
• Access the settings menu by clicking on the settings icon
  (it is a round gear shape near the top right of the Internet Explorer browser).
  
• Choose "View downloads" from the menu. This will bring up the Downloads window.
  
• 
  Click on "Options."
  
• 
  Press the Browse button and browse to the folder where you want to download to be saved.
  
• 
  Confirm with the OK button to assign the new download location. The downloads you perform from hereon will be saved in the folder that you have chosen.
  

If you are using Edge browser for downloading apps, please follow the steps below to find the downloaded app if it is completed successfully.

• Open the Microsoft Edge app.
• Click on the Hub button on the right top corner of the screen (next to save favorites).
• Click on Downloads button in the Hub, and click on the Open folder link.

Revert to us with the requested information and the results of the steps provided. We will be glad to assist you further.

Thank you.

 

Files all downloaded but last part of setup failed


Hi. I was invited to download/install Windows 10 and I followed all the steps to download the files. Then I clicked to install it and it seemed to be doing it. Windows closed down and the computer restarted, but when it opened again it was still Windows 7 and there was a box up relating to Windows upgrades that that said the 'latest upgrade' had failed, and there was a button to click to download Windows 10 if I wanted to (again?!). I don't know where all the files are that were downloaded and what I should do. I saw a suggestion somewhere that firewall/antivirus software can be a problem. I have Bitdefender, that doesn't allow you to disable it.. I suppose I could remove it completely before trying again? But otherwise what should I do? I don't want to download a lot of duplicate files again.

Thanks for any suggestions.

 

Unable to setup Homegroup on Windows 10 computer

Hello Mike,

We understand the inconvenience you have experienced.

• Did you try setting up HomeGroup on another computer?
• Is your computer installed with any third party Antivirus or Online security software?

Suggest you to check this issue by restarting your computer once, post complete shutdown, to see if it goes correctly. Also ensure that your computer is up to date with Windows Updates.
Go to Start Button/>Settings/>Update & Security/> Windows Update and click
Check the updates. If you find any pending updates, then try to install them and see if it makes any difference.

Follow the below mentioned steps to setup HomeGroup on Windows 10.

• 
  Right-click on Start and select
  Control Panel from the context menu.
  

• 
  Select
  Network and Sharing center option, then click on the
  HomeGroup at the bottom left fringe on the Network and Sharing Center window.
  

• 
  Click
  Create a homegroup button. You see the list of files and devices that you would like to share within the HomeGroup.
  
• 
  On the drop down menu beside every item set the
  level of permission of each item, then click Next once you are done.
  

• 
  You will be taken to the next step where you can see an
  auto-generated password. If the computer need to participate in the HomeGroup then they require this password for authentication. You can also modify the password later. Tap the
  Finish button.
  

Now join other PC into this HomeGroup, which you think should participate in the HomeGroup activities.

Keep us posted if you require further assistance.