Windows 10: No Headphone Output on Acer Nitro 5

Hi, I recently purchased the Acer Nitro 5 as I was due to for an upgrade. It doesn't seem to be much of an upgrade as the headphone jack doesn't seem to be functioning. I plug in headphones that work perfectly fine in my old laptop and get nothing out, they are not detected. I've tried opening the Realtek Audio Console but this is all that comes up. I've searched around and every thread related to this problem directs me to the audio console. Any help would be greatly appreciated. Thank you.

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Realtek Audio Console on Acer Nitro 5

Hello all. I recently noticed that my Acer Nitro 5 was no longer detecting any headset devices and I am unable to get any input via the mic (and have also borrowed other headsets from the original one I had, all of which have the single 3.5mm jack which
works with the Acer Nitro 5's single audio input). I am also only getting this when I pull up the Realtek Audio Console:



What steps should I take to resolve this issue?

 

Stop code:0xc000021a on Acer Nitro 5 laptop

Hi TN. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

Go into BIOS/UEFI Setup to see if you can set the onboard chip to default. You can power on while pressing the Acer F1 or ESC key. Older models may use F2. This may be listed on the BIOS splash screen.

If you don't get a display for the BIOS even, then I'd reinstall the Nvidia card and properly disable it in BIOS setup before removing it this time.

More about managing Dual Graphics on Acer Nitro 5 laptop:

https://community.acer.com/en/discussion/561750...

https://community.acer.com/en/discussion/543584...

https://www.laptopmag.com/reviews/laptops/acer-...

https://community.acer.com/en/discussion/553471...

I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

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Black Screen on Acer Nitro 5

Hello, I have been using my new acer nitro 5 and I just got a problem on it. I updated my computer, then I signed in and there was a black screen with my cursor. After a little bit, it showed the tool bar and my background but not my apps. If I put my
cursor over the toolbar, there is just a loading symbol and it never stops loading. Please I really want help so I can use my computer again.