Windows 10: No internet access, some protocols are missing

Hello,
This just happened recently, and still not fixed.
My router modem is changed. The internet works properly in any other devices which are not win10.

From the wifi connection: it's connected to ssid but no internet access. I cant even ping the gateway. And from the troubleshootings it mentioned that some protocols are missing.

Although i already tried some suggestion from here:
Solved No Internet Access - How to fix it - Page 3 - Windows 10 Forums

But nothing has worked.

Pls kindly help.

:)

 

Internet Protocols are missing and access to Internet

Hi,

Several months ago I could not get on the Internet at all, so I brought my laptop to a repair shop where they put in a new adapter, at least I think it was an adapter.

Now I can get on the Internet, but every day there are problems. When I try to get on different websites a message pops up stating this page "can't be displayed." I think this issue may have started to happen more after I upgraded to Windows 10 Pro from
Windows 8.1 Pro, but I can't be sure.

After I press a button asking if I want to investigate the problem further, these two messages pop up:

1) One or more network protocols are missing on this computer

2) The connection between your access point, router, or cable modem and the Internet is broken



I'm not sure what the first one means -- I don't know what a "network protocol" is and, in any event, the problem is never fixed, even when I press "fix."

As far as the second, I end up turning off my modem for about twenty seconds and after turning it back on I'm able to surf the web again, but usually for only a short time and then the whole problem starts again.

I'm wondering if the repair shop only halfheartedly fixed the issue, or maybe it stems from something else entirely.

Does anyone have an idea?

Thanks

 

Internet Protocols are missing and access to Internet

Hi,

Welcome to Microsoft Community.

I suggest you to follow the steps to troubleshoot on this issue.

Why can't I get online?

http://windows.microsoft.com/en-in/windows-10/getstarted-why-cant-i-get-connected

Fix network connection issues

http://windows.microsoft.com/en-us/windows-10/fix-network-connection-issues

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran

 

Please please kindly help.... at least help to diagnose...
I need to connect my laptop to internet..
I'm replying via tablet now, and couldnt place the screenshots. But somehow it shows that IPv4 and IPv6 has no access.

1. Does it have something to do on not being able to ping the default gateway?
2. Previously the default gateway (on the previous modem router is 192.168.1.1) and now is 192.168.1.254 ... does it have any effect on windows10?
3. I just check, that the lan is having the same problem too. Getting an ip address, but couldnt connect to the internet, well surely because it cant even connect to the gateway....

I already tried to uninstall, disable, the network adapter for lan and wifi, even download the driver from the manufacturer's website.... install them and restart and... nothing solved.


So please please please help.... T_____T

 

commad prompt: ipconfig /all on your Windows 10 PC and then on one of your other PCs and post the results.

 

Hi, here it is

WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : poeskes
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : BC-EE-7B-52-06-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter #2
Physical Address. . . . . . . . . : 46-0A-64-95-33-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 5:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 16-0A-64-95-33-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Physical Address. . . . . . . . . : 24-0A-64-95-33-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 Februari 2016 19:56:18
Lease Expires . . . . . . . . . . : 23 Februari 2016 18:07:19
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{BCE3949B-DF8A-4EF3-87FE-981083C1A374}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

You do not have a LAN connection. Have you tried a different cable? or try a different port on Router.
You do have wireless connection, my question would be are you using the Manufactures drivers for WiFi, the OEM or Windows drivers?