Windows 10: No Internet after factory reset Surface Pro 3 win 10

My surface would not restart so I did factory reset.

While I had no issues prior to reset, I can connect to Wi-Fi, hot-spot & Ethernet, but have no internet.

No issues with other devices, so it is isolated to Surface Pro.

Tried:

Uninstalling Drivers & restarting

Disabling & Enabling

Multiple restarts

Troubleshooter installed version - not Microsoft online No Internet


Any other ideas would be greatly appreciated.


Thanks

:)

 

SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

The camera caused a system freeze every time it was activated so I thought why not restore.

• I attempted to reset my Surface Pro 3 to Factory defaults.
• The Surface Pro made it to 1% then crashed.
• Now it is in a reboot loop.

I have tried several times and now it gives an "Unable to reset your PC. A required drive partition is missing" error.

Do you have any suggestions on how to make it work again?

 

MS Surface Keyboard Cover not recognized by MS Surface Pro 3

My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

• Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
  
• Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface
  
• Update "HID keyboard" device in Device Manager.
  
• Uninstall and reinstall "HID keyboard device" in Device Manager.
  
• Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
  
• Updated all Windows 10 patches to date.
  
• Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
  
• Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 from Official Microsoft Download Center)
  
• Reset Surface Pro 3 while keeping personal files
  
• Reset Surface Pro 3 and deleted all personal files
  
• Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
  
• Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - Surface Pro 3 Battery drain along with type cover connector failure )
  

A breakdown of the steps I've done to sometimes get it working

• Leave Surface Pro 3 on about 2 hours on battery only.
  
• Power on Surface Pro 3.
  
• Working Keyboard.
  
• Turn off Surface Pro 3 (or reboot)
  
• Keyboard not working anymore
  
• Another similar user here - Surface 3 type cover issue
  

Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.

 

SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

Hi,

Thank you for posting to Microsoft Community.

The error “A required drive partition is missing” usually occurs when you attempt a system reset or refresh in Windows and the MBR or BCD record is corrupted.

I would suggest you to create a recovery drive. You may go through this article on ‘Creating
and using a USB recovery drive’ to get you through this. Please follow the steps on ‘How to reset your Surface to factory conditions using a downloaded recovery image’ in the same article to get you through the factory reset.

Disclaimer: A reset returns your Surface to its factory settings. It deletes all of your personal files, resets your settings, and removes all apps that you installed.

Hope it helps.

Aaron Summith

Microsoft Community - Moderator