Windows 10: No internet, secured issue

Hello,

My surface book says no internet, secured when I attempt to connect to hotel wifi. About a week ago I was in the same hotel and the internet was working yet somehow it isn’t working. Does anyone know how to fix this?

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:)

 

internet explorer security

Hi Candy,

Thank you for posting your query in Microsoft Community.

As per the description, I understand that the internet is not working. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

a) Which security software is installed in the system?

b) Do you get any error message when the internet is disconnected?

The issue might arise due to misconfigured settings in Internet Explorer, firewalls from the security software interfering with the connection or a virus infection. In this case, I would suggest you to try the following methods and check if the issue persists.

Method 1:

First, I would suggest you to run the Internet Explorer performance and Internet Explorer security troubleshooters. These can automatically detect and fix any incorrect settings and errors that could cause issues with Internet
Explorer. Refer to these steps:

a) Press Windows key +F to bring up the
search Charms bar.

b) Select settings in the drop down menu below search and type
Troubleshooting.

c) Click on Troubleshooting
and select the view all option on the left pane.

d) Click on Internet Explorer performance troubleshooter and follow the prompts.

e) Follow the same steps to run the Internet Explorer security troubleshooter.

Method 2:

If the issue still persists, I would suggest you to open Internet Explorer in “No-add-ons” mode and check. Refer to these steps:

a) Press Windows key +R

b) Type iexplore.exe –extoff and press enter

c) Now, Internet explorer will be opened without any add on

d) If you don’t face any issue in this mode, then probably an add-on is causing this issue.

Method 3:

I would suggest you to refer to the link and follow steps given in the Microsoft KB article:

What to do when Internet Explorer stops working

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

 

Internet issues with Windows 10

Hello Bryan,

We are sorry to know that you are facing this issue. We'll certainly assist you with this.

Share this information to assist you better.

• Have you made any recent changes prior to this issue?
• Have you installed all the pending updates?
• What is the exact error message or code you receive?

I suggest you to follow the steps below and see if it helps:

Set Internet Explorer as default browser

I suggest you to set Internet Explorer as default web browser and restart the computer and see if it helps.

Disable Proxy

Sometimes using proxy to connect to the internet may cause issues while connecting to the network.

Follow the steps below to disable proxy:

• Press “Windows Key” + “R”.
• Type “inetcpl.cpl”.
• Go to Connection.
• Click on LAN Settings.
• Check the box which says Automatically detect settings.
• Uncheck the box under Proxy server.

Run Internet Connection Troubleshooter

Though you are able to use internet, there could be some problems or some settings which could have stopped Windows services to connect to the internet.

I suggest you to run the Internet connection troubleshooter to fix such issues, follow the steps below:

• Press Windows key + R
• Type Control
• Click on Troubleshooting
• Click on Connect to the internet
• Click on Next and follow the On-screen instructions

Hope this helps, get back to us if you need further assistance.

 

suggest best internet security/antivirus for windows 7

Hello,

I m using HP envy 3090nr laptop having windows 7 home premium.

I was using norton internet security previously which was very good, no virus problem so far.

But i want to know any other internet security which is better or similar and free?

Give your suggestions for best free as well as best paid internet security.

Also give your opinion for microsoft security essentials.

Thanks.