Windows 10: No lock option on find my device. pls assist as need to lock stolen computer with sensitive...

2 x laptops stolen. Find my device active. One has come online and address obtained and provided to police. 2nd laptop no activity. I do not have the lock option showing as a feature on the find my device page. It is very important for me to be able to lock the device that has not come online as yet. How can this be achieved and why aren't I seeing lock. Only find my device button.

:)

 

Locked my device was stolen

Lock a Stolen Device

My laptop was stolen and I am unable to lock the device remotely. If I try the "Find my Device" it shows the battery is 0% and I get the following message : We can’t locate this device since it hasn’t been used in the past 30 days.. Then when I try the "Lock" function I get the following message: "We can’t lock your device right now". Please can you assist with problem.

Thank you

 

Lock a Stolen Device

My laptop was stolen and I am unable to lock the device remotely. If I try the "Find my Device" it shows the battery is 0% and I get the following message : We can’t locate this device since it hasn’t been used in the past 30 days.. Then when I try the "Lock" function I get the following message: "We can’t lock your device right now". Please can you assist with problem.

Thank you

 

Stolen Computer! Need help with lock my device!

Recently my surface pro 6 was stolen and my only access to it has been on my account login. I've tried locking the device at least 5-10 times a day and each and every time I get a message that reads, "Unable to lock your device at this time. We will email
you when we are able to do so." I do have a face recognition and pin lock but still wanted to remotely lock the device.

Finally 2 nights ago, the culprit had turned my computer on and I saw its location. The sheriff department then went to the address but unfortunately the tracking system only puts you in a radius of where the device is actually located and it was not found.

After being transferred 6 times on the phone and 1 dropped call, I have been told I am out of luck and there is no way to lock my computer from Microsoft supports end. My question is, what is the point of the lock my device feature? How is this even possible????

Then it was suggested for me to cancel my account on that computer.....so then someone can just reboot and enjoy my old computer?

Microsoft, what in the world?

Sorry, but just needed to vent :/