Windows 10: no logon field displayed in about 50% of PC restarts

Hi there,

I am using a MSI GP70 2PE Leopard laptop with W10 64bit. At about 50% of the restarts of the PC, I do not get the logon field. The background field just stays empty. The only option is to press restart in the right down corner of the display. Most times the startup shows the logon field.

I have runned the system file check from the command prompt with administrator rights. It shows no errors in the windows file system.

What more can I do to solve this issue ? Is it a BIOS problem ? Is it a graphic card driver issue?

Regards, Ron

:)

 

Windows 10 logon screen has no logon

Hi,

Thank you for writing us back.

This issue may occur due to display driver.

I would suggest you to go through the below steps to update the display driver:

Restart the computer in safe mode.

Start your PC in safe mode in Windows 10

• 
  Try to update the display adaptor.
  
• 
  Press Windows key+X.
  
• 
  Click on Device Manager.
  
• 
  From the list, expand the display adaptor.
  
• 
  Right click on the display driver.
  
• 
  Click on update.
  
• 
  After update, reboot the computer.
  

I hope this helps. Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.

 

PC STUCK ON LOGON SCREEN

Hello Vasanth,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience as your are unable to logon to the computer, we will help you to resolve this issue.

I suggest you to enable built-in administrator account from safe mode, log-in with that account and troubleshoot the current user account.

Step 1: Start computer in safe mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Try to login to your temporary user account, enable built in administrator account and try to change the account settings.

• 
  Press Windows + X key together on your desktop screen.
  
• 
  Click on Command Prompt (admin) to open
  Command Prompt.
  
• 
  Type the following command and hit Enter:
  

• 
  net user administrator /active: yes
  (Check for the spaces)
  

4. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Step 3: I suggest you toRun Microsoft Account Troubleshooter
and check.

Link: Microsoft Account
troubleshooter

Please do get back to us with the status of this issue. We will be happy to assist you further, if the issue still persist.

 

Display was not migrated

Hi,

I understand the above solution didnt work so as to next step in solving your issue I suggest you follow the below.

Step 1:

Go to search box next to Windows icon and type Device Manager

Step 2:

Under Device Manager expand Display Adapter

Step 3:

Right-click on Adapters listed one by one and select Properties

Step 4:

Select the Drivers tab

Step 5:

Click on Uninstall Device

Step 6:

Repeat step 3 to 5 for all listed adapters under Display Adapter

Step 7:

Restart PC and verify

Let me know the status after performing the above.

Regards

Shuaib

Independent Advisor