Windows 10: No longer able to manage child account

Discus and support No longer able to manage child account in Windows 10 Gaming to solve the problem; Dear Family SafetyI had two accounts set up that are now consolidated into one. Apparently, I registered one family to manage an older kiddo under one... Discussion in 'Windows 10 Gaming' started by Eira S, Jan 28, 2024.

  1. EIRA S
    Eira S Win User

    No longer able to manage child account


    Dear Family SafetyI had two accounts set up that are now consolidated into one. Apparently, I registered one family to manage an older kiddo under one of the accounts and another family to manage the younger one, nine years younger. As a result of the recent changes, I can only see the original family with the older child and the younger one is missing. An attempt to send the child an invitation fails; the child cannot leave the family the account belongs to on their own, and I cannot see that family.Please help consolidate,Concerned parent

    :)
     
    Eira S, Jan 28, 2024
    #1
  2. DAVID EDONGO SR
    David EDongo Sr Win User

    Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Jan 28, 2024
    #2
  3. NYIMA YONTEN
    Nyima Yonten Win User
    No longer able to login with Child Account on Windows 10

    Hi,



    Thank you for posting your query on Microsoft Community.



    I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

    The issue could occur if the device is not in trusted list.



    To assist you better, please provide us the below information:

    • When you say that "won't login to the child account", are you getting any error message?

    Refer to the below methods and check if it helps.



    Method 1: I suggest you to make the device as the trusted device and check if it helps.

    http://windows.microsoft.com/en-in/windows/what-is-trusted-device

    If the issues still persist, refer to the below method.

    Method 2: I recommend you to add a new child account in family safety and check if you are able to login to the device or not.

    Add people to your family group - Microsoft Support

    Reply to us with the information, so that we can assist you better.

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, Jan 28, 2024
    #3
  4. JAN123
    Jan123 Win User

    No longer able to manage child account

    Child Account Get Greyed Out

    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Jan 28, 2024
    #4
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No longer able to manage child account

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