Windows 10: No mic and speaker access

i am using kali desktop GUI but my mic and speakers are not working. this is what it shows to me in settings.

:)

 

USB Mic Problems.

The next step is what I suggested originally. Try it in a friend's PC or take it to Best Buy and ask them to try it one of their PC's. Have to confirm the mic is working OK.

 

Combined mic/speakers


I have a combined mic and speakers jack and also a combined input, but my microphone isn't working. it's just using my pc mic.

 

Mic/Headphone ports not working correctly - Acer Aspire 7745

The speakers are 'plugged in' already as it is a laptop. With no external mic, headphones or external speakers plugged in, the Sound Control Panel lists three things under 'Playback' - HDMI, 'Speakers' and 'Realtek Digital Output' - the Speakers under 'Playback' is set as the default.

Under 'Recording' with no external mic plugged in these are listed - 'Microphone', 'Line In' and 'Stereo Mix' (Disabled) - the microphone (in this case, the internal one) is set to 'Default' under 'Recording' as well.

I don't have my headset here to test an external mic right now, but with normal external headphones plugged in, there is no change to the Sound Control Panel under 'Playback' - the same three listings (HDMI, 'Speakers' and 'Realtek Digital Output') with 'Speakers' set as the Default. If I make a noise, say, play a video, I can see the sound meters move to the sound, but no sound comes out of the headphones.