Windows 10: No network adapters available - Surface Laptop (1st Generation)

nythyhel · Mar 10, 2021

Issue: No network adapters found. Can only connect to internet using wireless USB dongle.

Device: Surface Laptop (1st generation)
Windows version: 20H2 (OS Build 19042.867)

My system info:
Dropbox - System info.txt - Simplify your life

Good evening, hope everyone is healthy and well, and coping okay in these uncertain times.

I recently bought a first generation Surface Laptop (second hand) with a "WiFi issue". Thinking that this would be an easy fix, I bought it.
The only way to connect to the internet is via a USB WiFi dongle - which wouldn't have been a problem if the device had more than one USB port.

Here is a screengrab of my Device Manager:

Flight mode is also greyed-out:

List of network connections is empty when the wireless dongle is removed:

My system is up to date and sadly the device is out of warranty. I've been in touch with Microsoft Support - aside from being quoted over four hundred pounds to replace the device, they haven't been able to help me apart from helping me factory reset the device (five times!)

Can anyone help? If I've left out any technical details, please let me know and I'll gladly oblige.

Cheers!

- - - Updated - - -

Addendum:

Windows 10 S Surface Laptop (1st Gen) - No wifi adapter after update

I also followed the steps in the above thread, but unfortunately this didn't resolve my issue.

:)

Brink · Mar 10, 2021

New Surface Laptop (1st Gen) Drivers Update for Windows 10 - Nov. 15

Improvements and fixes in the update

The following updates are available as a "Gradual Roll-out" for all Surface Laptop devices running Windows 10 May 2019 Update, version 1903 or greater:

[table][tr][td]Windows Update History Name[/td] [td]Device Manager Name[/td] [/tr] [tr][td]Marvell Semiconductor, Inc. – Bluetooth – 15.68.17015.112[/td] [td]Marvell AVASTAR Bluetooth Radio Adapter - Bluetooth

15.68.17015.112 improves Bluetooth connectivity.

[/td] [/tr] [tr][td]Marvell Semiconductor, Inc. – Net – 15.68.17015.112[/td] [td]Marvell AVASTAR Wireless-AC Network Controller – Network adapters

15.68.17015.112 resolves Wi-Fi connectivity issue.

[/td] [/tr] [/table]

Known issues and additional information about Surface Laptop (1st Gen)

We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers. The following is a known issue:

Currently, there are no known issues.

Click to expand...

Source: https://support.microsoft.com/en-us/...update-history

Brink · Mar 10, 2021

Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface

Today we are pleased to announce that the Surface Connect to USB-C adapter is now available in commercial channels and through the Microsoft Store Business Desk in the United States, Canada, Australia, New Zealand, and the United Kingdom. Add USB-C capability to Surface Laptop or the newest Surface Pro with this convenient adapter that supports USB-C docking solutions and USB-C power supplies.1 Enable compatibility with open workspaces and universal docks to empower your users to work when and where they need with their Surface devices.

Find out more information on the Surface Connect to USB-C Adapter on the Surface Pro for Business page.

1 Display output and data throughput capabilities are dependent on the USB-C docking solution used. Requires external power source with a minimum power output of 27W and 12V.

Support for the Surface Connect to USB-C Adapter requires the installation of an update for the Surface System Aggregator Module prior to connecting the adapter to your Surface Pro or Surface Laptop device.

Surface Laptop:

The Surface System Aggregator Module update for Surface Laptop was previously made available on 15 May 2018. If your Surface Laptop is up-to-date with Windows Update or you have installed the 15 May 2018 update from the Microsoft Download Center, your Surface Connect to USB-C Adapter will work with your device out-of-the-box and no further action is required. If your device does not yet have this required update, please run Windows Update to update your device or install the latest drivers for Surface Laptop from the Microsoft Download Center.

The specific driver required for Surface Laptop devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v135.2139.257.0

Surface Pro (Model 1796):

The Surface System Aggregator Module update for Surface Pro (Model 1796) has not previously been made available and is now available via the Microsoft Download Center. To support the Surface Connect for USB-C Adapter on your Surface Pro device, you must download and install one of the following packages from the Surface Pro drivers and firmware page of the Microsoft Download Center:

SurfacePro_USB-C_WiFi_Win10_16299_1804507_3.msi

The specific driver required for Surface Pro devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v234.2237.257.0

Note: At this time, the Surface Connect to USB-C Adapter is supported only on Surface Pro (Model 1796) models. Support for Surface Pro with LTE Advanced (Model 1807) will be available shortly.

Technical specifications for Surface Connect to USB-C Adapter

[table][tr]Dimensions [td]Adapter Body: 82mm x 40mm x 20mm; Overall length including Surface Connect Cable: 284mm[/td] Weight [td]90g[/td] [/tr] [tr]Compatibility [td]The newest Surface Pro (models 1796 and 1807) and Surface Laptop (Model 1769)[/td] Power requirement [td]External power source with minimum power output of 27W and 12V[/td] [/tr] [tr]Cable [td]Surface Connect[/td] Ports [td]1 x USB-C[/td] [/tr] [tr]Operating System [td]Windows 10 version 1703 and above[/td] Warranty [td]1-year limited warranty[/td] [/tr] [/table]

Click to expand...

Source: Announcing availability of the Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface

Brink · Mar 10, 2021

Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop

Today we are pleased to announce that the Surface Connect to USB-C adapter is now available in commercial channels and through the Microsoft Store Business Desk in the United States, Canada, Australia, New Zealand, and the United Kingdom. Add USB-C capability to Surface Laptop or the newest Surface Pro with this convenient adapter that supports USB-C docking solutions and USB-C power supplies.1 Enable compatibility with open workspaces and universal docks to empower your users to work when and where they need with their Surface devices.

Find out more information on the Surface Connect to USB-C Adapter on the Surface Pro for Business page.

1 Display output and data throughput capabilities are dependent on the USB-C docking solution used. Requires external power source with a minimum power output of 27W and 12V.

Support for the Surface Connect to USB-C Adapter requires the installation of an update for the Surface System Aggregator Module prior to connecting the adapter to your Surface Pro or Surface Laptop device.

Surface Laptop:

The Surface System Aggregator Module update for Surface Laptop was previously made available on 15 May 2018. If your Surface Laptop is up-to-date with Windows Update or you have installed the 15 May 2018 update from the Microsoft Download Center, your Surface Connect to USB-C Adapter will work with your device out-of-the-box and no further action is required. If your device does not yet have this required update, please run Windows Update to update your device or install the latest drivers for Surface Laptop from the Microsoft Download Center.

The specific driver required for Surface Laptop devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v135.2139.257.0

Surface Pro (Model 1796):

The Surface System Aggregator Module update for Surface Pro (Model 1796) has not previously been made available and is now available via the Microsoft Download Center. To support the Surface Connect for USB-C Adapter on your Surface Pro device, you must download and install one of the following packages from the Surface Pro drivers and firmware page of the Microsoft Download Center:

SurfacePro_USB-C_WiFi_Win10_16299_1804507_3.msi

The specific driver required for Surface Pro devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v234.2237.257.0

Note: At this time, the Surface Connect to USB-C Adapter is supported only on Surface Pro (Model 1796) models. Support for Surface Pro with LTE Advanced (Model 1807) will be available shortly.

Technical specifications for Surface Connect to USB-C Adapter

[table][tr]Dimensions [td]Adapter Body: 82mm x 40mm x 20mm; Overall length including Surface Connect Cable: 284mm[/td] Weight [td]90g[/td] [/tr] [tr]Compatibility [td]The newest Surface Pro (models 1796 and 1807) and Surface Laptop (Model 1769)[/td] Power requirement [td]External power source with minimum power output of 27W and 12V[/td] [/tr] [tr]Cable [td]Surface Connect[/td] Ports [td]1 x USB-C[/td] [/tr] [tr]Operating System [td]Windows 10 version 1703 and above[/td] Warranty [td]1-year limited warranty[/td] [/tr] [/table]

Click to expand...

Source: Announcing availability of the Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface

Windows 10: No network adapters available - Surface Laptop (1st Generation)

No network adapters available - Surface Laptop (1st Generation)

No network adapters available - Surface Laptop (1st Generation)

No network adapters available - Surface Laptop (1st Generation)

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