Windows 10: No option to change sender name in Mail app

Hi there -- it appears that the "send your messages using this name" is missing from the mail sync settings for all of my accounts (both gmail and outlook email accounts). As a result, emails sent using the Mail app all have the same name for the sender, regardless of account. I have included a screenshot as an example. The option is only missing on one of my computers -- the other I am able to change the sender name just fine. I tried deleting and adding the accounts several times. Still no luck.

Does anyone have any suggestions? This stupid little problem is causing me quite a bit of trouble.
Many thanks.



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Change sender name using Windows 10 mail app

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you would like to change the name of the sender in the Email using mail app. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the Mail app Version installed?
  
• Do you see the primary email account holder name on the email, sent using the secondary email account?
  
• Does the email recipient also sees the primary email account holder’s name, instead of the actual sender?
  

In this scenario, we would suggest you to perform these steps and make the changes.

1. Open Mail
   app and click on the Gear icon at the bottom left.
   
2. Now click on Manage accounts
   under Settings.
   
3. Select any one secondary Email account from the list.
   
4. Click on Change mailbox sync settings.
   
5. Change the name under
   Send your messages using this name to the correct account holder.
   
6. Repeat the same steps for all the email account holder other than the Primary account holder.
   

Regards,



Aditya Roy

Microsoft Community – Moderator

 

Changing sender email in mail app

Hi,

Once you launch Windows 10 Mail app the first time, it will automatically set up your Outlook account and the account will be stored with the name
Outlook. If you want to change this account name, follow the steps below:

• Launch Mail app.
• Click on Settings.
• Select Accounts option.
• Choose the account that you want to rename.
• Select on the account the you want to rename
• Now, change the name and set the new name.

Feel free to respond if the provided steps work for you.

 

W10 Mail App displays sender as "name(at)outlook.com ON BEHALF OF name(at)mydomain.nl"

This problem presents itself in the Windows 10 Mail app and does not show up on Outlook.com

I use Outlook.com in combination with a connected account name(at)mydomain.nl

Since last december there has been a change in the way the Mail app is displaying the sender address.

Before Christmas it would just state: "name(at)mydomain.nl"

After Christmas the Mail app displays the sender as "name(at)outlook.com on behalf of name(at)mydomain.nl"

At oulook.com

• I have deleted my connected accounts and re-installed them again.
• I have also set and reset the Default sender address a number of times.
• With little improvement.

I suspect that the W10 Mail app is be a bit off in displaying the original sender address where it should show the return address like other mail clients do.