Windows 10: No option to remove device from MS account

I can't remove an old device in my MS account - it doesn't give the option to remove - only "Get support" and "Get apps" per below.




:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Remove Devices

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while removing the device from your Microsoft account as it keeps popping back after removing.



It could be possible that the device was using OneDrive with the same Microsoft account and that might be the reason you are able to see the device listed under your profile. I would suggest you to remove the device from OneDrive
and see if that helps.



You can follow the steps to remove the device from OneDrive.

1. Login to
   https://onedrive.live.com.
2. Now on the left hand pane click on PC’s.
3. Now click on the devices that are listed under PC’s and on the right hand side click on
   Remove PC.

If the issue persists, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to delete PC from MS Account devices

Hi,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Are you trying to remove your device, by logging in to your account through browser?
  
• 
  Is the issue persist to specific device?
  

I would suggest you to try logging in to your Microsoft account using other browser and try removing the device.

Follow the below steps.

• 
  Go the Sign in to your Microsoft account site, and sign in to your Microsoft account.
  
• 
  Click/tap on the Manage advanced security link under Security & Privacy.
  
• 
  Scroll down towards the bottom of the page to the Trusted devices section, and click/tap on the Remove all the trusted devices associated with my account link.
  
• 
  Click/tap on Remove all trusted devices to confirm.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.