Windows 10: No option to reset pin

Hello, I keep having to update my pin every quarter. I did this today and must have entered it wrong as I do not have a clue what it is. Theres no options to reset my pin in the drop box, there was the first time I restarted my laptop but it couldnt connect as my wifi requires me to login first to connect. Every attempt after just told me to restart and retry after entering the A1B2C3 codeLocked out of my only computer now.

:)

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume

 

Can't reset my PIN

Hi SQxAe,

Thank you for writing to Microsoft Community Forums.

1. Were there any changes made to the operating system recently?
   
2. Is the system connected with Wired or wireless connection?
   

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard.

I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

1. On the login screen click on the power button at the bottom right corner of the screen.
2. Hold Shift key and click on restart.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Command Prompt.
6. Type the command net user administrator /active:yes and press Enter key.
7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

I also suggest you to refer this article on
PIN sign-in issues, and check if that helps.

I look forward to hearing from you soon.

Regards,

 

Since recent update KB3200970 I cannot use nor setup a PIN to sign in and MS Office2016 disappeared

Thank you for the update. We suggest for you to reset the login PIN. Here are the steps:

• Click on the Start Menu and select settings.
• Now select Accounts.
• Next select the tab Sign-in option.
• Click on I Forget the PIN and follow the on screen instructions.

Update us with the result.