Windows 10: No photos showing in Phone Link app

No photos at all coming through from my phone. I've followed every set of instructions, read dozens of posts on this issue, nothing. The app says that the phone is connected and I can take calls, view text messages, everything else the app is designed to do, but I just can't see any of my photos. This is a new phone, a Sony Xperia 1 running Android 14. My last phone was an Xperia 5 Android 12 and it worked perfectly. I do have the correct phone set in the devices section. I've tried uninstalling and reinstalling the Phone Link app on the the PC and the Link to PC app on the phone. The first

:)

 

Photos App won't recognize my Windows Phone

Hi,

We appreciate you for being a part of Windows 10.

I understand that the Photos app is not recognizing the Windows phone even though you can import the photos from the Windows phone through File explorer.

Before proceeding, we need more information to help you better.

• 
  Did you tried to connect the Windows Phone to the other USB port and check to isolate the issue?
  
• 
  Is this the first time you are facing this issue with the Photos app after installing Windows 10?
  

Kindly follow the below steps and check if it helps to fix the issue.

Step 1:

As you are able to import the photos from your phone through the File explorer, follow the below steps and check if it helps.

• 
  Make a folder called "testslide" (or whatever in File explorer)
  
• 
  Put 3 or 4 images which you have imported from the Windows phone to File explorer into the
  testslide folder.
  
• 
  Open Photos app, click on
  Setting (gear symbol) at the left bottom corner).
  
• 
  Choose Add a folder under the Sources.
  
• 
  Find this "testslide" folder and add the respective folder.
  
• 
  Now check whether the Photos app is showing the photos from the selected folder.
  

Note: Try to turn off the option
Show my cloud only content from One Drive in the Photos app settings menu and check to isolate the issue.

If the issue persists, follow the below step.

Step 2:

I suggest you to run the Windows apps troubleshooter and check if it helps. Follow the below link to run the troubleshooter.

Run the troubleshooter for Windows apps


http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Reference: I suggest you to refer to the section If your PC can’t find your device in the below article and check if it helps.

Import photos and videos from a camera, phone, or DVD

Windows 8.1 support ended on January 10, 2023 - Microsoft Support

The steps for Windows 8.1 applies to Windows 10 also.

I hope the above information helps. Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

Phone Link not showing Contact Names....again

I was able to fix this on my computer by following these steps:

1. In the Phone Link app on PC, go to Settings, click the My Devices tab, and use the ellipsis (...) menu on your device to remove it, then close the app.
   
2. On your phone (mine is an Android), go to Settings, Apps, Link to Windows, Open, then remove your PC from the Linked Computers section.
   
3. Restart your phone.
   
4. Re-link the phone and PC by restarting the Phone Link app on your PC and following the step to add your device.
   
5. Perhaps this is the critical thing, but I noticed in the Link to Windows app on Android, there is a toggle to "Sync contacts" under the list of Linked Computers, which was disabled for me. Turn this on.
   

Contacts are showing up again for me now - yay!

 

Windows Phone users Clubhouse

I think I'll put a list of people's favourite apps in the OP, starting with my own until I get some suggestions, but you can take a look at the Windows Phone app store at the top apps to see what's popular http://www.windowsphone.com/en-us/store

You are both now added, welcome! *Toast :toast: