Windows 10: No picture on screen after waking computer up after AU update

Hello,

After installing the Windows 10 AU update on my HP Envy m6 Sleekbook, I've noticed that upon waking my computer up, there is no background picture displayed:







The picture shows up if I started typing and the password prompt screen shows up, but then disappears again if I back out of that.

Obviously more of a cosmetic problem and not a major hindrance...but I'd still like it fixed.

:)

 

No picture on screen after waking computer up after AU update

I have the same problem. Do you think this error is relevant?

The program Microsoft.Photos.exe version 1.0.1607.22006 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 12b0

Start Time: 01d213e905b86fd4

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_16.722.10060.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe

Report Id: 7d903a90-8041-11e6-9c06-acd1b8d84c6e

Faulting package full name: Microsoft.Windows.Photos_16.722.10060.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

 

No picture on screen after waking computer up after AU update

That did not solve the problem

 

Same here. Check in your Event Log and see if you have the error I see when this happens:

Activation of application Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: The app didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

Hello hm8, and welcome to Ten Forums. *Smile

If you turned on visual effects settings[/b] to prevent the lock screen background not displaying properly.

 

alexncfc: I'm not immediately seeing that error in the Event Log, but I am not so familial with the app. Exactly where should I be seeing it?

Brink: The option is indeed checked

 

hm8,

If you haven't already, you might see if changing your lock screen background may toggle it to show properly again.

https://www.tenforums.com/tutorials/5...dows-10-a.html

 

hm8,

In Event Viewer, goto the Windows Logs > Application log. Look for any entries with red and white exclamation points as icons and the source reading "Apps". I get Lock Screen errors in this list consistently.

 

There are many errors listed under Application Logs, but I'm not seeing any "Lock Screen errors". I do see erros like the one below that seem to correspond with when I am waking the computer up (although I haven't timed it explicitly yet).

 

As instructed in a different forum, I did a clean boot on my laptop (https://support.microsoft.com/en-us/kb/929135), which got rid of the issue. Returning to a normal boot brought the issue back.


I'm not sure where to go from here, and I haven't received a response back on the other forum yet, so I am looking for help here.

 

hm8,

For now, it'll just be a matter of troubleshooting with a clean boot to see if it may reveal what is causing the issue.

https://www.tenforums.com/tutorials/4...conflicts.html

 

Got it.... I like the use of a binary search to find the problem maker *Tongue

 

Hm8,

Just to let you know that this problem has gone away for me since installing the latest cumulative update.

 

So it appears as if the app that was causing the problem, oddly enough, was a network program called Citrix Connection Center. This app is involved with letting me connect to my wireless network at my office. When I disable the app, the background appears as it should.

Unfortunately, I need this app to remain active, so I'll just have to live with the problem for now I guess. I've made sure that both Windows and the Citrix app are up to date.