Windows 10: No power from SSD when waking from sleep Windows 10

Today I had to leave the house (I went biking yay), so I opened the power menu from the Windows button, and selected the option for my Dell Inspiron i5577 laptop to "Sleep." I come back later, hit the power button to turn the laptop on, and lo and behold, the power button light turns on. There is absolutely no power to the display of my laptop. My "gaming" mouse's rgb backlight is off, but whenever I click it, the rgb light comes on. It stays on as long as I hold the left or right click. My external monitor says there is no input from my laptop. I hold the power button down until the light on the power button turns off. I wait for a few seconds and then hold the power button to boot my laptop. I strongly believe it's due to no power going to the SSD when it comes back from sleep. It works fine now, but I do not understand what caused this and does this damage my laptop's hardware?

Please see the video if you don't understand what I'm saying above -
View: https://youtu.be/RVuuDGQ26LI

Important info - the SSD is a PM961 NVMe SAMSUNG SSD. INTERFACE - PCIe Gen. 3x4. TRIM status - Enabled. NVMe Driver - Samsung. RAPID Mode - Not supported. I can't seem to find any official drivers off of Samsung's website; the SSD isn't even listed there. I have found some other "unofficial" drivers but they're outdated or don't give enough information about the driver update.

Video description - i strongly believe that it's due to a software bug because an update from Dell's website for my laptop model to update the SSD and the update notes stated -

"Fixes: - Fixed the blue screen or system hang due to DRAM data corruption

Enhancement: - Improvements to Data Recovery" from the Intel SSDSCKKF180/256/360/512H6DN and SSDSC2KF256/360/512H6DN Series Solid State Drive Firmware Update.

Another update notes lists -

"Fixes: - Fixes the issue where the system is unable to exit from sleep mode as the solid-state drive (SSD) stops responding Enhancement: - N/A" from the TOSHIBA KSG60ZSE256/512G and KSG60ZMV256/512G Series Solid State Drive Firmware Update.

as you can see, I believe the Toshiba drive update is more based on my issue. however, the SSD that came in my laptop was a Samsung SSD, so the installation doesn't go through.

Note - if you're going to reply, please don't reply once and never reply again. yes I've tried updating all the drivers but Dell makes it insanely hard to update so I may have missed an update. I don't want anything to do with Dell software as well. thanks.

:)

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.

 

Windows 10 won't wake up from prolonged sleep (or hibernate or shutdown) conditions

Regarding your concern with Windows 10 not waking up after prolonged sleep, we suggest that you perform these steps:

• Go to Control Panel > Power options.
• Click Change plan settings for Power saver.
• Click Change advanced power settings > Restore plan defaults >
  OK.
• Restart your computer.

Let us know how it goes.

 

Windows 10 Power Options Sleep mode does not wake

Hi,

By pressing any key on the keyboard, clicking the mouse button, or opening the lid (if using a laptop), you should be able to wake up your computer from sleep. If you are having trouble doing such, we suggest that you perform the following to automatically
restore your power settings:

• Click Start > Settings > System.
• Go to Power & sleep, then click Additional power settings.
• Click the Change plan settings under your power plan.
• Click Restore default settings for this plan.
• Click Yes to confirm.

We also recommend that you run the Power troubleshooter by following the steps below:

• Type Troubleshooting in Cortana, the search box on your task bar.
• Click on View All on the left panel.
• Click Power, then follow the on screen instructions.

This is an built-in tool which will help you find and fix issue that pertains to your power or hardware settings.

Update us if the steps above helped you in resolving your concern.