Windows 10: No sound after updating drivers

Hello,


I have recently tried to update sound drivers and I've lost all sound output after that. The sound test shows working but there's no sound. Nothing I've tried helped. Rolled back the drivers, running diagnostics..I even reinstalled the windows still have the same problem.


Not mentioning that I had my amd graphic cards disabled in my laptop a while ago. I believe this might have to do something with it because audio inputs shows "speakers 2-high definition audio device". I suspect the update that originally killed the sound changed something because even after reinstalling windows twice still no sound coming through even though it looks working on screen.


Not the most tech savy person here so maybe there might be a simpler solution than taking the laptop to a technician.


Thanks.

:)

 

Sound Quality


One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.

 

Sound doesn't work - but driver won't reinstall

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, I would suggest you to go to the device manager and check if the sound drivers are installed. If installed please update the drivers and check.

Step 1:

• 
  Press Windows key + X.
  
• 
  Click on Device Manager, expand “sound, video and game controllers”
  and check if any sound drivers are installed.
  
• 
  If yes, right click on the driver and hit update.
  

Or else go the manufacturer website and install the latest driver.

Step 2: Also run hardware troubleshooter and check if it helps.

• 
  Type Troubleshooting in the search box and hit enter.
  
• 
  Click on Troubleshooting tab.
  
• 
  Click on view all option on the upper left corner.
  
• 
  Select the Hardware and Device options from the list.
  

Hope it helps.

 

Sound driver off

Hi,

It's possible that your sound driver was turned off by a third-party application. To fix it, we suggest that you use the built-in Windows 10 audio troubleshooter by following these steps:

• Click Start.
• Type Troubleshoot and press Enter.
• Click Playing Audio.
• Click Run the troubleshooter.

If in case the audio troubleshooter doesn't work, use the other steps in this
article. Just click the drop-down arrow and select the other choices offered.

Let us know if you're able to restore the sound on your computer after following these steps.