Windows 10: No sound after Windows 10 Update 11/3/2017

Just as the title suggests, I have no sound. I have gone through all the basic troubleshooting steps that one would think could be plausible. Like checking my volume mixer, making sure nothing is set to 0. Like checking if my correct playback device was selected and on default. Nothing is working, yet everything was perfectly fine last night on 11/2/2017 before I updated and shut my PC down for the night. What's weird is that my playback device acts like the volume is working anyway, showing a healthy green bar when I play a YouTube video. I have attached an image to showcase this.

As you can see, I use a Creative Sound Blaster Z external Sound Card for all my audio needs. There is no new update for my sound card by the way. Please, someone help me. I have already rebooted/shut down to see if that would fix it, but nothing is working.

:)

 

Monitor display

The problem started 11/24. I see the driver update that was installed 11/24. I'm not sure what to do about it.

Quality Updates



2017-11 Update for Windows 10 Version 1703 for x64-based Systems (KB4049011)

Successfully installed on 11/15/2017



2017-11 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4048954)

Successfully installed on 11/15/2017





2017-11 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4048951)

Successfully installed on 11/15/2017





Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011205)

Successfully installed on 11/15/2017





Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011265)

Successfully installed on 11/15/2017





Driver Updates



Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0

Successfully installed on 11/24/2017







Other Updates



Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - November 2017 (KB890830)

Successfully installed on 11/22/2017

My PC

Windows 10 Home

Version 1703

OS Build 15063.726

Processor AMD Athlon(tm) II X2 220 Processor 2.80 GHz

RAM 4.00 GB

System Type 64-bit operating system, x64- based processor

 

Windows fall update/ Update assistant keeps crashing PC

Look for these here: Microsoft Update Catalog

2017-11 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4055254)

Windows 10
Updates
11/22/2017
n/a
981.0 MB

2017-11 Cumulative Update for Windows 10 Version 1703 for x86-based Systems (KB4055254)

Windows 10
Updates
11/22/2017
n/a
577.5 MB

2017-11 Update for Windows 10 Version 1703 for x86-based Systems (KB4049011)

Windows 10
Critical Updates
11/10/2017
n/a
5.4 MB

2017-11 Update for Windows 10 Version 1703 for x64-based Systems (KB4049011)

Windows 10
Critical Updates

11/10/2017

 

Hello, different users run different major builds; updates are received by different people at different times, so unfortunately I've no idea what build or update you are referring to.

Could you please advise your build?
Windows key + R, winver

For now I'm going to assume (could well be wrong) you've upgraded to 1709 (Fall CU). Have you seen this from the Creative site?
Warning!! about Windows 10 Fall Creators 2017 Update

 

Ugh yes!



Before you or anyone else replied, I got impatient and decided to uninstall my sound drivers as I thought that might be the cause. Now whenever I try to reinstall the drivers from the manufacturer's website, it tells me it doesn't even detect my device!

 

#8 of that thread starts with uninstalling the driver... notice point 3 - don't know if that helps..

 

Thank you! It's all fixed, much appreciated bud!

 

Sounds good.. *Biggrin