Windows 10: No sound after Windows update

Hello,


Since my last Windows update (version 1803 17134.648), I don't have sound anymore. On the volume icon, I see the error "No audio device has been installed".


When I try to read a mp3 with Winamp, I get the error:

Bad DirectSound driver. Please install proper drivers or select another device in configuration.


In the Device Manager, my High Definition Audio Controller shows an error (code 39). Strangely, a USB driver is also shown as "unknown". When I unplug and plug the audio cable, I get a message saying the USB device has not been recognized. But this is not USB...


I tried all solutions I found on the forums to no avail:

- Update the driver by Windows

- Remove the device and reboot

- Reinstall the latest driver (Realtek ALC887 8-Channel)



Can someone explain me what's going on? I of course precise that just before the update, my audio speakers were perfectly working.


Thanks in advance,

Tibo

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

I got no sound microsoft or horrible sound

Hi Roger,

Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things.

• What happens exactly when you try to play the sound?
• Are you getting any error message?
• Have you installed all the pending Windows updates?

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I suggest you to follow the steps from the below article and check if it helps.

Fix sound problems

http://windows.microsoft.com/en-in/windows-10/fix-sound-problems#v1h=tab01

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Sound Quality


One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.