Windows 10: No sound at all, speakers or headphones. USB headphones work. Error: "Can't play. Make...

Discus and support No sound at all, speakers or headphones. USB headphones work. Error: "Can't play. Make... in Windows 10 Drivers and Hardware to solve the problem; I have a user who no longer gets any sound on her system - laptop speakers, headphone jack, headphone jack from her dock, all are not working. I can... Discussion in 'Windows 10 Drivers and Hardware' started by KarstenS389, Aug 31, 2020.

  1. KARSTENS389
    KarstenS389 Win User

    No sound at all, speakers or headphones. USB headphones work. Error: "Can't play. Make...


    I have a user who no longer gets any sound on her system - laptop speakers, headphone jack, headphone jack from her dock, all are not working. I can get a pair of external USB headphones to work, but that's it. I've tried many many fixes already and am at my wits end.


    So far I've tried the following, nothing worked:



    un/reinstalled device, no change, didn't find new drivers

    installed latest Realtek drivers from lenovo site correct and standard for this laptop, installed/rebooted, no change

    verified all device and software settings
    start > sound - nothing helpful there, main speakers already set as default, troubleshooting button just takes me to KB that has nothing on the subject
    Ran the audio troubleshooter, confirmed windows was not connecting to the sound, the error message made it sound system/OS related, didn't screenshot it sorry
    start > control panel > sound - changed the default, turned off audio enhancements/soundeffects
    right clicked speaker symbol, checked volume mixer, made sure not disabled
    services > Selected each of the following services, right-clicked, restarted:
    Windows Audio
    Windows Audio Endpoint Builder
    Remote Procedure Call RPC
    software center, checked for a new update - none available
    Turned off any enhancements or audio acceleration in Speakers > properties
    Tried to update the BIOS from Windows: BIOS shows as already the latest version
    Changed default sound format: Right-clicked the sound icon in the taskbar > Select Sounds > Advanced tab > Default Format, altered sample rate and bit depth, 16 or 24 bit, 44100Hz bit, 24 bit 16 bit 48k etc, none of the settings worked

    it doesn't look like a hardware error, there are no red X's anywhere, device manager sees the device as per normal, etc


    Lenovo ThinkPad T490

    Windows 10.0.19041
    Processor: Intel Core i5-8365U CPU @ 1.60GHz
    Motherboard: LENOVO 20N20043US
    Graphics: IntelR UHD Graphics 620 1.0 GB
    Audio: IntelR Display Audio
    Realtek High Definition AudioSST
    ThinkPad Dock USB Audio

    :)
     
    KarstenS389, Aug 31, 2020
    #1
  2. TXSTOBY
    txstoby Win User

    Speakers playing when headphones are plugged in

    I have an HP laptop with windows 10. When my headphones are plugged in, the speakers are still playing. When I go to sounds, the only device listed is the speakers. How can I silence the speakers when the headphones are plugged in.
     
    txstoby, Aug 31, 2020
    #2
  3. GLOCKAFELLA
    glockafella Win User
    No sound from headphones but speakers work.


    No Its Just A Speaker
     
    glockafella, Aug 31, 2020
    #3
  4. DALCHINA
    dalchina Win User

    No sound at all, speakers or headphones. USB headphones work. Error: "Can't play. Make...

    No sound from headphones but speakers work.


    Hi, what sort of headphones are they? Plain ordinary analogue.. USB..?
    Do they require a driver? If so, is it installed ok?

    There are several threads about headphone issues on this forum, so suggest you also try searching the forum for 'headphones'. May give you a clue.

    E.g.
    Audio Issues - Quiet no detection of headphones - Windows 10 Forums
    Solved Cannot connect to bluetooth headphones after upgrade to Win10 - Windows 10 Forums
     
    dalchina, Aug 31, 2020
    #4
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No sound at all, speakers or headphones. USB headphones work. Error: "Can't play. Make...

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