Windows 10: No sound from integrated motherboard audio on new AMD based build

My son and I recently built a AMD gaming pc. After installing a fresh and legit copy for Win Pro we installed all drivers for GPU and other accessories for RGB, fans, etc. We have not been able to fix an issue with the audio when using a headset. Sound randomly cuts off when playing music, game or anything for that matter. We have tried installing Realtek, uninstalling and reinstalling, updating drivers for sound devices but no dice.

Any help would be appreciated.

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:)

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.

 

MSI Integrates Creative SoundBlaster Cinema Audio Technology into Select Motherboards

MSI, the world's leader in motherboards and graphics cards has chosen Creative Sound Blaster Cinema audio technology for its new motherboard lineup. Sound Blaster is the leading brand in PC gaming audio and MSI is excited about the prospect of providing class-leading audio technology with its motherboards. Thanks to the Sound Blaster Cinema suite of audio technologies, gamers can enjoy upgraded surround sound through their stereo headphones, enhanced gaming sound effects and Smart Volume control for long gaming sessions.

When using Sound Blaster Cinema, gamers will be able to hear their opponents more clearly and easily while enjoying the competitive advantage of accurate positional audio to reveal the precise location of their opponents. Sound Blaster Cinema will first be introduced on MSI's new Gaming motherboards, on display at CeBIT 2013 in Hanover from March 5th to March 9th.





"We are very excited to provide MSI with the latest in Sound Blaster sound technology on its new gaming motherboards"said Low Long Chye, general manager of audio for Creative. "This is the next step of our great ongoing relationship where MSI introduces new standards of Sound Blaster audio technology designed specifically for motherboard products."

Sound Blaster Cinema
Armed with the technology of the biggest name in PC gaming audio, gamers can leverage Sound Blaster Cinema to get the best sound enhancements for today's games powered by Sound Blaster SBX Pro Studio technology. Each of the five technologies of SBX Pro Studio is focused on delivering a more immersive gaming experience:

• SBX Bass - SBX Bass technology dramatically improves the sound experience by expanding the low frequency tones
• SBX Crystalizer - Ensures that every audio detail is heard by restoring the "highs" and "lows" that are compromised with audio compression
• SBX Dialog Plus - SBX Dialog Plus intelligently enhances voices in games and moves for dramatically clearer dialog
• SBX Surround - Goes beyond 7.1 surround sound creating unprecedented levels of audio realism including stunning surround effects that produce virtual speakers around, above and below you
• SBX Smart Volume - Address the problem of abrupt volume level changes in games by intelligently applying gain and attenuation to deliver consistent volume levels

 

system audio

hi there hasn't been any changes made to have that happen and the listen was already unchecked, the problem also happens on another user. the audio manager/software is realtek high definition audio and the current driver is the newest (6.0.1.8454)

so the sound card is integrated into the motherboard and the graphics card also produces sound but only through the hdmi so it won't effect the audio jacks which is what im contacting about. here is my specs,

windows 10 pro 64 bit

version - 1803

OS Build - 17134.228

motherboard - GIGABYTE GA-H110M-DS2

CPU - Intel core i5 7500 kaby lake

GPU - NVIDIA GeForce GTX 1050 Ti 4 gb GDDR5

RAM - 8gb DDR4

don't know if all is relevant but is listed anyway and everything in the pc is intel and not mixed with AMD.

it is a custom build built by FTS Gaming.