Windows 10: no sound from youtube video on pc

Suddenly no sound is heard when a you tube video is selected on this Windows 10 PC. Has always worked fine until now. All PC sound tests display no problems and no changes have been made.YouTube suggests it may be Adobe Flash Player issue. Any advice....Please?Desktop - Windows 10 - 21H1 - 19043.1415 - Edge 96.0.1054.64

:)

 

Troubleshooting help: YouTube videos won't play on Windows 10 PC

I just got a new Windows 10 PC & I'm finding that it won't play YouTube videos. Specifically YouTube. In the video area the loading indicator circles indefinitely and I see this message...

Additional info & steps I've tried...

• Netflix plays flawlessly
  
• Other Macs, PCs, iOS & Android devices on the same network play YouTube videos no problem
  
• I restarted the machine
  
• Restarted the cable modem
  
• The machine can do other Internet stuff fine -- browse websites, email, etc.
  
• I cleared the browser cache & browsing data
  
• I tried a different browser (I tried Chrome & MS Edge)
  
• I looked under "Windows Defender Security Center > App & browser control" but I don't see anything there about blocking videos.
  
• Turned off ad blocker
  
• Tried connecting via Ethernet and wi-fi
  
• No peripherals connected to the machine
  

System info

Gigabyte Aero 15x
Windows 10 Pro

Version 1803

Installed on 8/14/2018

OS build 17134.228

Any help, advice, or further troubleshooting steps would be greatly appreciated. Thanks

 

YOUTUBE VIDEOS

Hi,

Thank you for posting your query in Microsoft Community. I understand your concern and I’ll be glad to assist you.

This issue may arise when your Graphics card is not updated or compatible.

Therefore, I would suggest you to follow the steps below and see if it helps.

Method 1: Update Graphics Card.

Follow the steps to update the audio drivers:

• Press Windows key + X key and click Device Manager.
• Expand the Sound, Video and game controllers.
• Right-click on the Sound card and click on Properties.
• Go to Driver Tab and click on Update.
• Restart the computer and check
  

Method 2: Enable Software Rendering.

Please click on the link below and enable Use of Software Rendering instead of GPU Rendering mode.

How to enable or disable software rendering in Internet Explorer:

https://support.microsoft.com/en-us/kb/2528233

(Kindly follow the steps mentioned in the article.)

1. Is the issue specific to YouTube videos?

2. Is the issue specific to Internet Explorer or Edge?

3. Do you remember making any changes to the settings?



If you are using internet explorer to view youtube videos, I would suggest you to follow the steps given below.



Use Compatibility View in Internet Explorer



Follow the instructions provided in the link given below.



http://windows.microsoft.com/en-US/internet-explorer/use-compatibility-view#ie=ie-10



Also refer to the article given below.



Videos won't play or webpages won't display correctly



http://windows.microsoft.com/en-us/internet-explorer/videos-dont-work#ie=ie-10



Hope the information provided was helpful. If you need further assistance, please feel free to post. We will be glad to assist.

 

Sound issue while using Youtube

Hi,

Please answer these questions to assist you better.

• Is the issue specific to YouTube?
• Have you installed all pending Sound card and Windows updates?

I suggest you to install all pending Sound card and Windows updates in your PC.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

If the issue persists then refer the link below and follow the steps one by one from the drop down.

Fix sound problems

Do let us know the status of the issue. Thank you.