Windows 10: No sound in Youtube, Merriam Webster, movie channels and other websites that need sound...

Hello to every techie people here. Hope anyone can help me please. When I was listening to the music in Youtube there is no sound. I have checked the sound in YT and it's turned on. I have checked other websites that need sound like Merriam Webster, movie channels still there is no sound. I checked the sound system on my laptop and it's working when I play some music from my music folder. When I plugged my headset that's where I can hear the sound in YouTube and in other websites. But when I unplugged the headset no more sound. : What seems to be the problem? When I initially bought this lapt

:)

 

The Merriam-Webster Dictonary buy at the Microsoft Store.

You can buy the Merriam-Webster dictionary for about $5.00 from the Microsoft Store. And, while it can be downloaded to your computer, in due course it will start to fail to give you the definition of the word/words selected. Does Microsoft Store tell a
buyer what devices it will work on?

 

No surround sound on purchased movies

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

I understand your concern and will help you with the issue.

Before we proceed, I would like you to answer the following question:

• 
  What is the make and model of the computer ?
  
• 
  What is the make and model of the sound card?
  
• 
  Does the issue occur with the movies downloaded from Movies and TV app?
  

I suggest you to follow the steps below:

Method 1

I Suggest you to check the quality of videos downloaded from the app, if the issue occurs only with the movies downloaded from Movies and TV app. If the issue doesn't occur in other videos saved on the computer and persists even after download
the HD movies from the app then I suggest you to run the app troubleshooter and check.

To do so, please follow the below link and check if that helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2

If the issue occurring with both the movies from the app and the videos saved on the computer then I suggest you to go to sound settings and select speaker type as 5.1.

To do so, please follow the steps below:

• 1. Press Windows key + X and select control panel.
• 2. Click on Hardware and Sound, and then clicking Sound.
• 3. Click the Playback tab, select Speakers, and then click
  Configure.
• 4. Under Audio Channels, select which speakers are present in your
  speaker configuration, and then click Test. You should hear a
  tone play in each speaker. Click Next, and then follow the directions to continue the configuration process.
• 5. Select 5.1 surround in the option and click on
  OK.

Note: Your sound card determines which options you see during the speaker configuration process. For example, if you're using a mobile PC with internal speakers, you might only see Stereo in the Audio Channels section.

If issue persists,


Method 3

Update the Sound card driver and check if it helps.

Follow the steps to update the Sound card drivers.

a. Press Windows Key + X and then click Device Manger.

b. Search for Sound, Video and Game Controllers and expand it.

c. Right click on the soundcard driver and select
update driver software.



Please get back to us with the updated status. WE will be happy to assist you further.

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.