Windows 10: No sound on my laptop microphone

Good morning,When I want to talk to my friends on my laptop on any app, my laptop doesn't input any sound. I have tried troubleshooting, seeing if it was muted or not, plugging in headphone with a mic to see if it would work, going to put my input volume up in settings, allowing permissions, checking to see if my device was muted, checked for updates, but nothing fixed it. Something i think that is worth noting, is that before this started, my laptop did fall and might have been very slightly damaged but I don't think it is anything too serious. I think this because when I plug in another micr

:)

 

Skype "can't access sound card" for microphone

Hi,

As you are facing issues with accessing the microphone on Skype. Do not worry we will help you with this issue.

We appreciate your time spent in resolving the issue.

• Do let us know if you have made any changes to the operating system prior to this issue?
• Which version of Skype have you installed on your computer?

As a workaround, I suggest you to check if there are any updates for the Skype app in Windows Store. If so, try to install the updates and check if it helps.

Also, I recommend you to check with the settings in Skype app.

Step 1: Check configuration in Skype

Normally, you will receive the message about recording device error, if the microphone or the webcam is not configured properly in Skype.



To check configuration:

• Open Skype and navigate to tools
• Click options and check for sound device.

Step 2: Verify in the recording tab if the Microphone is enabled and working.

To check:

• Click Start, click Control Panel
  
• Click Soundand click Audio.

Hope it helps. Update us the status with the error message on Skype for further assistance.

Thank you.

 

I'm having a microphone problem in 2 different computers (laptop and desktop).

Hi Márcio,

Thank you for posting in Microsoft Community.

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• What is the make and model of your Microphone?
• What is the model of your Laptop and Desktop?
• Do you get any error message?
• Did you make any Hardware and Software changes in your computer prior to this issue?

I suggest you to refer the Microsoft link below and perform the troubleshooting steps suggested.

Fix sound problems.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

External Microphone not recognised

Hi

Welcome to Microsoft community.

If your external microphone is not being recognized by your laptop, there are several troubleshooting steps you can follow to resolve the issue. Here's a step-by-step guide to help you get your external microphone working on your MSI Katana GF66 laptop running Windows 11:

1. Check Connections:
   
   • Ensure that the microphone is properly connected to your laptop using both the USB power cable and the 3.5mm audio cable.
     
   • Try different USB and audio ports to rule out any issues with specific ports.
     
2. Driver Installation:
   
   • Make sure you have the necessary drivers installed for the external microphone. Sometimes, devices require specific drivers to function properly. You can typically find these drivers on the manufacturer's website.
     
3. Device Manager:
   
   • Open Device Manager by right-clicking on the Start button and selecting "Device Manager."
     
   • Look for any entries related to your external microphone. It should appear under "Audio inputs and outputs."
     
   • If you see the microphone listed, make sure it's enabled and up to date. You can right-click on it and choose "Enable" or "Update driver."
     
4. Sound Settings:
   
   • Right-click on the speaker icon in the taskbar and select "Open Sound settings."
     
   • Under the "Input" section, make sure the external microphone is selected as the default recording device.
     
5. Privacy Settings:
   
   • In Windows 11, privacy settings can sometimes affect microphone access. Go to Settings > Privacy > Microphone and ensure that apps have permission to use the microphone.
     
6. Troubleshoot Sound Problems:
   
   • Windows has a built-in troubleshooter that can help diagnose and fix audio-related issues. Go to Settings > System > Troubleshoot, and select "Playing Audio" and "Recording Audio" troubleshooters.
     
7. Test on Another PC:
   
   • Since the microphone works on another laptop, try it on a different computer again to confirm that it's not a hardware issue with the microphone.
     
8. Reinstall Drivers:
   
   • If none of the above steps work, you may want to uninstall the drivers for your external microphone in Device Manager and then plug it back in to let Windows reinstall the drivers.
     

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist