Windows 10: No sound on Windows 10 gaming laptop

On an HP ENVY 17 Notebook PC. I get absolutely no sound from anything. The sound properties insists otherwise. It shows volume levels and indicating that it has sound but there is no sound coming from the speakers.

If I plug in headphones or external speakers, I still have no sound. No sound plays from external sources either. The system believes that I have sound but I do not.

I ran a sound troubleshooter that always results in "Troubleshooter couldn't identify the problem"

I tried the steps from here but her problem is different as she has sound through external sources. I however, do not. These steps DID NOT work for me: https://h30434.www3.hp.com/t5/Notebo...S/td-p/6408003


Does anybody know what else I can do to fix this?

:)

 

Sound coming from both the laptop and headset in Windows 10

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it helps.

Method 1

I suggest you to run Hardware and Devices Troubleshooter. Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and select Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.
Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers.
  
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

No game sounds in recording with windows 10 game bar

Hi Malay,

Thank you for posting your query on Microsoft Community.

I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if game bar settings has changed.

To assist you better, please provide the information:

• Are you getting any error message?
• Have you made any changes to the Computer prior to the issue?
• What is the make and model of the computer?
• Is this issue specific to a particular game or all the game?

Refer to the below methods and check if it helps.

I suggest you to refer to the steps provided in the below Microsoft Help Article about sound related issues
and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Also I recommend you to refer to the below Microsoft Help Article about game bar and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-problems-with-game-bar

Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.