Windows 10: No sound or microphone after MS Update

My Acer Laptop Win11 had a Microsoft/Windows Update recently, the internal speakers no longer work, no sound car visible in device manager and now and the Phonak hearing aids I often use has no active microphone now. My USB web cam also has a microphone and it is not working. Any ideas?

:)

 

Skype "can't access sound card" for microphone

Hi,

As you are facing issues with accessing the microphone on Skype. Do not worry we will help you with this issue.

We appreciate your time spent in resolving the issue.

• Do let us know if you have made any changes to the operating system prior to this issue?
• Which version of Skype have you installed on your computer?

As a workaround, I suggest you to check if there are any updates for the Skype app in Windows Store. If so, try to install the updates and check if it helps.

Also, I recommend you to check with the settings in Skype app.

Step 1: Check configuration in Skype

Normally, you will receive the message about recording device error, if the microphone or the webcam is not configured properly in Skype.



To check configuration:

• Open Skype and navigate to tools
• Click options and check for sound device.

Step 2: Verify in the recording tab if the Microphone is enabled and working.

To check:

• Click Start, click Control Panel
  
• Click Soundand click Audio.

Hope it helps. Update us the status with the error message on Skype for further assistance.

Thank you.

 

Microphone Sound Quality

Hi I'm Peter an independent advisor, you could try the following:

Step 1 - Run the troubleshooter

a) Press Windows and X key together and select Control Panel.

b) Click on Troubleshooting.

c) Click onView all option on the left side of the Windows.

d) Click on Playing Audio option.

e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

Step 2 - Check your microphone’s drivers

1. Type in “Device Manager” in the Search box and select it from the list.

2. Expand Sound, video and game controllers

3. Right-click (or tap and hold) your microphone device and select Update Driver Software.

4. Select Search automatically for updated driver software. This option will scan the Internet for the correct version of the driver or determine if you already have the most recent driver installed. You may be prompted to restart your computer to install the
driver.

Step 3 - Manually turn up the mic gain

1. Type in “Sound” in the Search box and select Sound (Control Panel) from the list.

2. Select the Recording tab.

3. Right-click (or tap and hold) on the active microphone input device and select Properties.

4. Select the Levels tab.

Manually drag the Microphone gain to a higher level and click Apply.

 

Microphone issues

Hi Michael,

Here are the possible reasons why you're getting an error "The microphone did not pick anything up" when using it:

• Incorrect settings (microphone is not set as default device)
  
• Corrupted or outdated driver
  
• Faulty device
  

For us to isolate the issue, we'd like to know the following:

• Were there any changes made to your computer prior to this issue(e.g. Windows updates)?
  
• Have you tried connecting other microphone to your computer?
  
• Have you tried connecting the microphone to the other computer?
  

In the meantime, we suggest running the Recording Audio Troubleshooter to find and repair problems with recording sound. We also suggest checking if your microphone is set as your default recording device. For troubleshooting steps, please see
Geethu B's on this
link.

We're looking forward to your reply.