Windows 10: No sound playing on newly downloaded games

I have a laptop recently purchased (Late November 2018) that was intended for playing games. It's an ASUSTeK Strix 17 GL703GE. I have downloaded and played many games without issues in terms of sound before, but within the last month have downloaded three new games, and two of the three don't have any sound at all. While these two games are running, I can open my browser and play sound through there, play music through Spotify, listen and chat in a voice chat through Discord, get system sounds, and get music, interface, and other various sounds through other games, but nothing will come out of either of the games. One game is through Steam and the other is on its own personal launcher. The third one is through Alderon Games, and that's the one that actually has sound.


My system is completely updated, both games are up to date, restarted my laptop, I've done a troubleshoot, I've uninstalled and reinstalled both games, verified files, checked my audio manager and mixers, and everything is running just fine on there. I'm at my wits end, I have researched endlessly, and these games are frankly no fun to play without sound, or simply unplayable without sound, and for something I've spent money on that's not okay. Any suggestions would be greatly appreciated.

:)

 

No Sound while playing games.

Hi Marbea,

For us to further isolate the issue, please clarify the following:

• What is the make and model of your device?
• Did you receive any error messages?
• Are you experiencing the issue when playing games only?
• Is the issue the same when playing a different game? What game are you trying to play?

Meanwhile, you can check and try performing the troubleshooting steps provided in this

article. Let us know how it goes.

Regards.

 

sound disapear after playing a game

Hi,

Thank you for posting your query in Microsoft Community.

You have mentioned that the sound is not working while playing games on your Windows 10 computer. I would like to ask some questions to get a clear picture of this issue.

• 
  What is the make and model of the computer?
  
• 
  Are you facing this issue with the online games or with the games that you have downloaded?
  
• 
  Does this happen with any other applications on the computer?
  

Method 1: Run sound Troubleshooter if required.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab03

Method 2: If none is working then, please make sure all the pending Windows update are installed properly including all the latest driver. I suggest you to uninstall the sound driver through Device Manager
and let system install the compatible driver.

• 
  Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit
  Enter.
  
• 
  Spot and expand the “Sound, video and game controllers”.
  
• 
  Right click on the High Definition Audio Device
  driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolves the issue.
  

Let us know how it goes, we’ll be glad to assist you further.

Regards.

 

Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.