Windows 10: No sound

I used to get normal audio, although I don't know if it was from the built-in speaker in the hp laptop/pad or from the hp display screen(W2371b). Then I set the system sound to mute for a long time, maybe 6 months or more. Now I've turned mute off, but still get no sound. The taskbar icon with the speaker symbol shows speaker on and volume at 67%. It shows two available playback devices: Speakers (High Definition Audio Device, and HP W2371b (Intel Display Audio). Neither one works though the speakers choice produces a tone when I change the volume so I selected it.


I ran the sound troubleshooter but it found nothing. Any suggestions for what I should try next?


Thank you.

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Sound Quality


One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.