Windows 10: No Sound

A musical instrument company has sent me an email with an attached video of the instruments
being demonstrated.The video plays ok except there is no sound.On the Ipad it plays with sound
and Utube videos play with no problem as do DVDs.Device manager says my speaker system is working
properly.Can anyone help please?

:)

 

No sms sound, no call incoming sound in Lumia 930

Sounds like a tough one first thing to try is to reset the phone turn your phone on then press and hold the volume down and the power buttons until it vibrates then release them and it will restart don't touch the screen until it restarts if that doesn't
help go to the about setting and tap reset make sure you backup your phone before doing the second one as it is a factory reset and will take your phone back to it's original condition like when you first got it let us know how you go or if you need more help
rgds Roy

 

I have no sound coming from the speakers no sound at all

Absolutely no sound is coming from my speakers

 

Either the media player you are using can't play the audio file format, or you need an additional Codec to be able to play it.
Not knowing exactly what you have I can't specifically say what you need. However, as a guess it may be you need iTunes to be able to play it since it sounds like its in an Apple audio format.

If you want to install iTunes (its free) you can download it HERE

 

Thank you for your reply,I do have I tunes installed but the only media player I have is Windows media player.
Not sure how to play it through I tunes.

 

- try QuickTime, see here:
Download QuickTime 7.7.9 for Windows