Windows 10: No such interface supported when using 3D Builder / 3D Viewer

Hi - I never had a problem with this issue until just a couple of weeks ago. My problem is...whenever I try to open a 3D file, such as a .stl file or .obj file, etc....I get a "no such interface supported", if the file is within a FOLDER. If the file is simply on the Desktop, the files open with no problem. It is only when the file is located within a FOLDER does the issue arise. Not sure if it's a recent Windows Update problem or something else. I can still 3D print the files. Before this problem surfaced, I was able to open any file within a FOLDER. Don't know what happened. Any help would b

:)

 

3D builder

Hello Molly,

We understand that you want more information on how to use 3D Builder. You may visit these related sites that can help you to get started with 3D Builder:

• 3D Builder user’s guide
• How to use 3D Builder and 3D Scan for Windows
• 3D Builder Tutorial Part 1: Viewing your first 3D object

We hope the information we provided helps.

 

3D builder manual

Hi Tom,

You may look for information regarding the options and editing capabilities of the 3D Builder app on this following links:

• 3D Builder user’s guide
• 3D Builder resources
• How to use 3D Builder and 3D Scan for Windows

Should you need further assistance in using the app, we recommend posting your concern in

Microsoft Developer Network Forums.

Regards.

 

3d builder image

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the 3D images that are created in 3D builder. To have a clarity on this issue, we need some information.

• Was there a major change or an update on your system, prior to which you weren't facing this issue?
  
• What is the Windows 10 version and Build installed?(Type
  winver in Windows search/Run command)
  
• What is the version of the 3D builder app installed?

However, we would suggest you to uninstall and reinstall the 3D Builder app.

1. Press Windows + X key from the keyboard. Select
   Windows PowerShell (Admin).
   
2. Type: Get-AppxPackage *3dbuilder* | Remove-AppxPackage
   and click on Enter.
   
3. Type: Exit and click on Enter.
   
4. Restart the PC.
   Open Microsoft Store app and reinstall
   3D builder app.
   
5. Check if the issue persists.
   

Also, Please follow the steps mentioned in the
screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshots of the 3D images that became white. This will help us to understand the issue more clearly.

We await your response.



Aditya Roy

Microsoft Community – Moderator