Windows 10: No USB keyboard or mouse after Bios

Just built new computer with Windows 10 and ASUS ROG STRIX B450 motherboard. Every thing was running great for 3 days. Then I decided to load a few more utilities off the motherboard CD and after reboot the keyboard and mouse stopped functioning. The USB ports are live however. Can't get into safe mode or do anything after Bios

:)

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

Usb ports for keyboard and mouse only work in Bios

I am assuming that your laptop's inbuilt keyboard / touchpad is working. You should do following and keep your USB keyboard and mouse attached -

Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer
> Choose Standard PS/2 Keyboard > Click Next to update

Now within Device Manager, go to Mice and other pointing devices and do the above step for HID compliant mouse also.

Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.