Windows 10: No USB ports work on my Windows 10 LTSB

This morning my PC running Windows 10 Enterprise 016 LTSB did not recognize neither my keyboard or mouse. They have no power at all. But if I enter BIOS, they are both working normally. All USB ports are all checked in BIOS as they should be. Only when I boot in windows they are not working.

My PC is HP ProDesk 600 G4 MT.

Please help on this problem.

:)

 

USB ports not working in Windows 10

Hello ruthives,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the below questions.

1. What is the make and model of the computer?
2. Do you read any error message when you connect the device to the USB port?
3. Are you facing this issue with any particular USB port or with all the USB ports?
4. Since when are you facing this issue?

Your device is kept up to date with the latest features by automatically installing the updates in Windows 10. To narrow down the issue, let's go ahead and follow the below methods and see if it helps.

Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -

Automatically diagnose and fix Windows USB problems.


Method 2: Update USB controllers.

• Right click on the Start menu and select Device Manager from the list.
  
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select Update driver.
  
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the device manager.
  
• Reboot the PC and it will automatically pick for the latest drivers for your PC.
  

If the issue persists, download and install the latest USB drivers available for your PC build from the
manufacturer's website and see if it works.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

USB ports not working in Windows 10

Hello,



Thank you for writing to Microsoft Community Forums.



To address your concern, kindly help us with the following questions:

1. What is the make and model of your computer?
2. Do you see any error in the device manager when the USB is connected?
   

Before we troubleshoot on the issue, I would suggest you to check if the USB devices work on a different computer. If it does, kindly try the steps listed below and see if it works.



Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -
Automatically diagnose and fix Windows USB problems.

Method 2: Update USB controllers.

• Right click on the Start menu and select
  Device Manager from the list.
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select
  Update driver.
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the Device Manager.
  
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

Method 3: Disable Selective Suspend feature.

• Right click the Windows icon on the taskbar and choose ‘Power Options’. Click
  ‘Change Plan Setting’ on your current plan.
• Choose ‘Change Advanced Power Setting’ on the chosen plan.
• Disable ‘USB Selective Suspend Setting’ under
  ‘USB Settings’.

If the issue persists, identify if the USB drive is listed in Disk Management. To do that,

• Right-click on Windows icon and select Disk management and find if the USB drive shows up there.
  

Regards,

Mala S

Microsoft Community - Moderator

 

non working USB ports

Hi,

In order for us to better assist you, please provide the following information:

• What happens when you try to connect a device?
• Are you receiving any error messages?
• Did you make any changes to the computer prior to this issue?

We suggest you to click this
link, check the post of Azaruddin Syed and follow the steps provided to troubleshoot USB ports.

Let us know how it goes. Thank you.