Windows 10: No USB ports working after a Windows 10 reset

Today i reinstalled windows on my computer because of drivers problems, now my USB ports both motherboard and case aren't recognized by Windows, everything i plug in the ports gets power but nothing more. I've tried: Re-installing windows 3 times on 2 different drive a 870 EVO and a very old 5400rpm hard drive Updating my BIOS Tweaking settings in my BIOS Tested my Keyboard and mouse on another computer and they works Try with another Keyboard and mouse and it doesn't work Clear CMOS Just unpluging the computer and discharge the Power Supply Everything work perfectly when i'm in the B

:)

 

USB port not working

I have an HP Pavilion dv6604nr laptop. I have 3 USB ports, 2 located on the left side and one located on the right side near the power supply port. For some reason, one of the USB ports on the left hand side will not recognize anything that is plugged
into it. I have done all the steps and suggestions that is posted on this site, and still can't get it to work. The message I get is "The last USB device that was connected has malfunctioned and Windows does not recognize it." It shows in the Device Manager
as Unknown USB Device(Port Reset Failed). When I have a USB device plugged into the non-working port, it shows up in the Devices and Printers folder, but the device does not work. I am at my wits end. Can anyone help me or suggest any other things to try?
Oh, I am running Windows 10 pro.

 

USB ports not working in Windows 10

Hello ruthives,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the below questions.

1. What is the make and model of the computer?
2. Do you read any error message when you connect the device to the USB port?
3. Are you facing this issue with any particular USB port or with all the USB ports?
4. Since when are you facing this issue?

Your device is kept up to date with the latest features by automatically installing the updates in Windows 10. To narrow down the issue, let's go ahead and follow the below methods and see if it helps.

Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -

Automatically diagnose and fix Windows USB problems.


Method 2: Update USB controllers.

• Right click on the Start menu and select Device Manager from the list.
  
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select Update driver.
  
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the device manager.
  
• Reboot the PC and it will automatically pick for the latest drivers for your PC.
  

If the issue persists, download and install the latest USB drivers available for your PC build from the
manufacturer's website and see if it works.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

USB ports not working in Windows 10

Hello,



Thank you for writing to Microsoft Community Forums.



To address your concern, kindly help us with the following questions:

1. What is the make and model of your computer?
2. Do you see any error in the device manager when the USB is connected?
   

Before we troubleshoot on the issue, I would suggest you to check if the USB devices work on a different computer. If it does, kindly try the steps listed below and see if it works.



Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -
Automatically diagnose and fix Windows USB problems.

Method 2: Update USB controllers.

• Right click on the Start menu and select
  Device Manager from the list.
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select
  Update driver.
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the Device Manager.
  
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB root hubs that you uninstalled.

Method 3: Disable Selective Suspend feature.

• Right click the Windows icon on the taskbar and choose ‘Power Options’. Click
  ‘Change Plan Setting’ on your current plan.
• Choose ‘Change Advanced Power Setting’ on the chosen plan.
• Disable ‘USB Selective Suspend Setting’ under
  ‘USB Settings’.

If the issue persists, identify if the USB drive is listed in Disk Management. To do that,

• Right-click on Windows icon and select Disk management and find if the USB drive shows up there.
  

Regards,

Mala S

Microsoft Community - Moderator