Windows 10: No Webcam Driver. Webcam Dies After First Use on Reboot, Every Time.

Hi,I'm using a name-brand external webcam that not only came without a driver, but the manufacturer states on its website that this webcam doesn't need a driver. That may be true, but operating the webcam has a real, persistent problem that seriously limits its use. The problem is this: The webcam ONLY works: 1 after powering down the computer and disconnecting it from the power source for at least five minutes; and 2 only works if the webcam is the first device used after rebooting. If I use the webcam under those conditions and then hang up on the zoom meeting and try another zoom meetin

:)

 

Updating Webcam Drivers

I have an ASUS GL551JW with a built-in webcam. I am having sync issues between the audio and video when I use Camtasia 8.6. The software manufacture told me to check my webcam drivers.

I checked the drivers and they are from 2006. They are Microsoft drivers. I contacted ASUS and they couldn't provide me any information on updated drivers, but they were able to give me the following details about my webcam:

I have been searching online but I'm not finding anything that is helpful for obtaining updated drivers. Maybe there aren't any updated drivers, but I am hoping that they've been updated since 2006.

I have already downloaded the Intel chipset drivers from ASUS. I am not sure if that would include the webcam drivers. That's what ASUS told me to download.

Device Manager lists the webcam as: USB2.0 UVC HD Webcam. I am using Windows 10.

Does anyone have any suggestions, or can someone help me find some updated drivers for this webcam?

P.S. I am planning on buying a "real" webcam in the next couple months, but until then, I need to try to get this one working. Everything works fine on this webcam, and the video is good, it's just out of sync with any recorded audio.

 

Webcam Problems?


Step One - go back to your computer mfgr's support site, register, and download the latest drivers and chipset software. When I visited Dell I found 9 as of yet uninstalled updates for my two yr old laptop!

Visit Adobe and check which version of Flash Player you're running, and D/L the latest version.

You should be good to go. Your webcam's controlled by your web browser but also authorized and either blocked or allowed by the identity software of sites you visit. Here's Coursera's instructions for fixing identity verification problems:

If you're having trouble with your webcam:

1. Check that your webcam is enabled and connected to your computer. Try a third-party tool like Testwebcam.com.
2. Make sure you have the latest version of Adobe Flash Player.
3. Check that you have the latest version of your browser or try using a different browser.
4. If you’re using an external webcam, verify that you've installed your webcam's most recent driver software from the manufacturer.
5. Try refreshing the page.
6. Try switching to HTML5 webcam access by clicking the Switch to HTML5 link in the lower right hand corner of the webcam window.

If you see a dialogue box entitled Adobe Flash Player Settings:

1. Click Close
2. Click Allow

If the webcam area is blank:

1. Right click on webcam area
2. Select Settings
3. In the Settings menu, click the webcam icon and change the camera option to match the webcam you are using

Note to Google Chrome users: If the webcam area on the page is blank, and you can't access the Flash settings menu, click the small camera icon to the right of your browser bar and select "Always allow Coursera - Free Online Courses From Top Universities to access your camera and microphone."
To allow Flash access manually (in Google Chrome):

1. Type chrome://plugins into your browser bar
2. Find the Adobe Flash Player plugin
3. Check Always allowed
4. Quit Chrome and restart

 

Webcam driver issues


A bit of pretext to explain the events that led up to the current problem:
A friend of mine asked me to look at his PC(Win10), which had a BSOD problem. After a short conversation and some checking around I figured out the problem. He had tried to install Avast antivirus and failed(avast got stuck in some kind of half installed state - some of the services where started on start-up) . I'm guessing that the already installed Kaspersky antivirus, had something to do with the Avast installation failing. To fix it, I went to safe mode, killed the avast processes and uninstalled it. That took care of the BSOD.

A few days later my friend called saying that his PC can't connect to the internet. After some standard troubleshooting nothing helped so I went over and it turns out that the network adapter and sound card had driver issues. Well no problem got the drivers from the manufacturers sites and everything worked. Also to note that I checked and the webcam was working at this point.

After about 2 weeks he calls again and says that the webcam is not working. So I connected with teamviewer and checked, turns out the webcam has driver issues. The problem is that the manufacturer does not provide any drivers I could use. Another thing to note is that the microphone on the webcam is working.

The used webcam is: DEFENDER C-090 Black
I have already confirmed that:

• the webcam is ok - connected it to another PC works perfectly;
• it's not a general Win10 issue - connected it to another Win10 PC found the drivers and works ok(no driver issue);
• connected another webcam to the PC - same issue, can't find drivers;
• there are no viruses(according to Kaspersky) and no maleware(according to MWB)

Does anyone have any suggestions, where the problem could be? I don't really want to do a Win10 reset if I can avoid it.
Thank you for any help you can provide.