Windows 10: No WiFi Option on computer and IPV4/ IPV6 says disconnected

We have just gotten a freshly wiped computer from work with Windows 10 for use at our home. We've booted it up and there is no option to connect to WiFi, just ethernet, dial up etc. We have been scouring the Internet for a fix and have tried lots of different things to no avail. We don't have ethernet so the computer just has no Internet as it is and we don't know how to fix it. We also can't download files from the Internet as we don't have it. Is anyone able to help please?

:)

 

Connectivity (IPv4/IPv6): Disconnected

Hi,



Thank you for writing to Microsoft Community Forums.



Ideally this Connectivity (IPv4/IPv6): Disconnected, means that the devices in not in use or not connected and it could be any device for example, Ethernet, WIFI, Bluetooth or Local Area Connection.



If you are using WI-FI for internet connection then Ethernet will show Connectivity (IPv4/IPv6): Disconnected.



In order to understand the issue and assist you accordingly, we need some information

• What is your network setup?
  
• Are you seeing any errors?
  
• Where you are seeing this information?

Meanwhile, try the troubleshooting steps referred in this article:

Fix network connection issues in Windows and check if it works.



Regards,

Aditya Roy

Microsoft Community – Moderator

 

Connectivity (IPv4/IPv6): Disconnected

when i look at my network properties it says this: Connectivity (IPv4/IPv6): Disconnected. What does mean?

***Original Title: when i look at my network properties it says this: Connectivity (IPv4/IPv6): Disconnected. What does mean?***

 

Connectivity (IPv4/IPv6): Disconnected

Name: Ethernet

Description: Realtek PCIe GBE Family Controller

Physical address (MAC): ec:8e:b5:d6:e4:0b

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.250.35/16

IPv6 address: fe80::8408:262a:dd06:fa23%12/64

DNS servers: 192.168.1.254, 75.153.171.122

DNS connection suffix: telus

Connectivity (IPv4/IPv6): Disconnected





Name: Wi-Fi

Description: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter

Physical address (MAC): cc:b0:da:45:99:2b

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.90.214/16

IPv6 address: fe80::853f:94b6:aeb2:5ad6%15/64

DNS servers: 192.168.43.1

Connectivity (IPv4/IPv6): Disconnected





Name: Local Area Connection* 12

Description: Microsoft Hosted Network Virtual Adapter

Physical address (MAC): 48:f8:b3:97:96:cb

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.184.142/16

IPv6 address: fe80::a415:bde6:5709:b88e%20/64

DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1

Connectivity (IPv4/IPv6): Disconnected





Name: Wi-Fi 2

Description: Linksys AE1200

Physical address (MAC): 48:f8:b3:97:96:cb

Status: Operational

Maximum transmission unit: 1500

Link speed (Receive/Transmit): 144/104 (Mbps)

DHCP enabled: Yes

DHCP servers: 192.168.1.254

DHCP lease obtained: ‎November ‎1, ‎2018 4:03:27 PM

DHCP lease expires: ‎November ‎2, ‎2018 4:03:27 PM

IPv4 address: 192.168.1.67/24

IPv6 address: 2001:56a:f2d7:3800:29ed:7176:fa4f:7afa/64, 2001:56a:f2d7:3800:a588:1afb:4da:872e/128, fe80::29ed:7176:fa4f:7afa%3/64

Default gateway: fe80::72f1:96ff:fe5c:2dd0%3, 192.168.1.254

DNS servers: 2001:568:ff09:10c::53, 2001:568:ff09:10b::122, 192.168.1.254, 75.153.171.122

DNS domain name: telus

DNS connection suffix: telus

DNS search suffix list:

Network name: TELUS4370

Network category: Private

Connectivity (IPv4/IPv6): Connected to Internet





Name: Bluetooth Network Connection

Description: Bluetooth Device (Personal Area Network)

Physical address (MAC): cc:b0:da:45:99:2c

Status: Not Present

Maximum transmission unit: 0

Connectivity (IPv4/IPv6): Disconnected





Name: Local Area Connection* 10

Description: Microsoft Wi-Fi Direct Virtual Adapter

Physical address (MAC): ce:b0:da:45:99:2b

Status: Not Present

Maximum transmission unit: 0

Connectivity (IPv4/IPv6): Disconnected





Name: Local Area Connection* 11

Description: Microsoft Wi-Fi Direct Virtual Adapter #2

Physical address (MAC): cc:b0:da:45:99:2b

Status: Not Present

Maximum transmission unit: 0

Connectivity (IPv4/IPv6): Disconnected