Windows 10: Non functioning microphone

microphone is not working. video recording is working without audio. * Moved from Community Center

:)

 

Microphone Driver is not functioning well

Hello Jericho,

I understand your concern, and we in Community will try to help you in the best possible way we can.

I would suggest you to follow the below steps and check the status of this issue.

Check your microphone’s drivers

• Type in “Device Manager” in the Search box and select it from the list.
• Expand Sound, video and game controllers
• Right-click (or tap and hold) your microphone device and select
  Update Driver Software.
• Select Search automatically for updated driver software. This option will scan the Internet for the correct version of the driver or determine if you already have the most recent driver installed. You may be
  prompted to restart your computer to install the driver.

Manually turn up the mic gain

• Type in “Sound” in the Search box and select
  Sound (Control Panel) from the list.
• Select the Recording tab.
• Right-click (or tap and hold) on the active microphone input device and select
  Properties.
• Select the Levels tab.

Manually drag the Microphone gain to a higher level and click
Apply.

Write to us with the updated status and the required information for us to be able to assist you further.

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

internal microphone non-functional

The problem: the internal microphone on my laptop is not working at all. Voice Recorder, Audacity, Zoom, Chrome - no program picks up any audio from the internal microphone. External microphones, whether plugged into the audio port or
USB, work successfully.

Specs from dxdiag:

Asus VivoBook X512DA

Windows 10 Home 64-bit (10.0, Build 18363)

BIOS: X512DA.305

Processor: AMD Ryzen 3 3200U

Speakers (Realtek(R) Audio)

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10431821&REV_1000

Driver: RTKVHD64.sys

Version: 6.00.8838.0001

Date: 11/12/2019

Specs from Device Manager:

Speakers (Realtek(R) Audio) [Audio inputs and outputs]

Driver Provider: Microsoft

Date: 2019-03-18

Version: 10.0.18362.1

[Upon clicking Driver Details, I am told no driver files are required or have been loaded for this device.]

Event Log:

• July 7, 2020, 10:20:29:
  
  "Device SWD\MMDEVAPI\{0.0.0.00000000}.{9d29c964-041a-4268-846b-5b794b8efeb3} was started.
  
  Driver Name: audioendpoint.inf
  
  Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}"
  
• Same timestamp: Device configured (audioendpoint.inf), Device not migrated
  

Microphone (Realtek(R) Audio) [Audio inputs and outputs]

Driver Provider: Microsoft

Date: 2019-03-18

Version: 1.0.18362.1

[Upon clicking Driver Details, I am told no driver files are required or have been loaded for this device.]

Event Log:

• (July 7, 2020, 10:20:29)
  
  "Device SWD\MMDEVAPI\{0.0.1.00000000}.{ed443b47-51e6-4812-8214-5cf5a064a4b9} was started.
  
  Driver Name: audioendpoint.inf
  
  Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}"
• Same timestamp: Device configured (audioendpoint.inf), Device not migrated

Realtek(R) Audio [Sound, video and game controllers]

Driver Provider: Realtek Semiconductor Corp.

Date: 2019-11-12

Version: 6.0.8838.1

Driver Details:

C:\WINDOWS\system32\drivers\amdacpksl.sys [AMD, 1.0.0.39]

"\drmk.sys [Microsoft, 10.0.18362.1 (WinBuild.160101.0800)]

"\ksthunk.sys [Microsoft, 10.0.18362.1 (WinBuild.160101.0800)]

"\portcls.sys [Microsoft, 10.0.18362.1 (WinBuild.160101.0800)]

"\RTAIODAT.DAT [Unknown, Unknown]

"\RTKVHD64.sys [Realtek Semiconductor Corp., 6.0.8838.1 built by: WinDDK]

"\RtEventLog.dll [Unknown, Unknown]

Event Log:

• July 7, 2020, 10:20:19: Device installed (hdxhapasus.inf_amd64_7512b6c464706827) - Driver Management concluded the process to install driver [above] for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10431821&REV_1000\5&311967DD&0&0001 with
  the following status: 0x0.
• Same timestamp: Device started (IntcAzAudAddService)
• July 7, 2020, 10:20:18: Device configured (oem23.inf), Device configured (oem9.inf), Device not migrated
• July 7, 2020, 10:20:08: Device install requested

AMD High Definition Audio Device [Sound, video and game controllers]

Driver Provider: Advanced Micro Devices

Date: 2019-07-10

Version: 10.0.1.12

Driver Details:

C:\WINDOWS\system32\drivers\AtihdWT6.sys [Advanced Micro Devices, 10.0.1.12]

"\drmk.sys [Microsoft, 10.0.18362.1 (WinBuild.160101.0800)

"\ksthunk.sys [Microsoft, 10.0.18362.1 (WinBuild.160101.0800)]

"\portcls.sys [Microsoft, 10.0.18362.1 (WinBuild.160101.0800)]

The Event Log contains no entries later than May 5, 2020.

Things I have tried, all of which resulted in no change:

• updating audio drivers to newest version by downloading the version specific to my machine directly from ASUS. (uninstalled old version, used Windows PowerShell as admin to run .bat package downloaded from manufacturer, restarted machine.)
• updated AMD chipset driver from the same source.
• checked microphone privacy settings: apps have access to microphone.
• checked that device was enabled in Sound settings: it is.
• disabled Audio Enhancements.
• ran audio troubleshooter: no errors detected.
• restarted Windows Audio Endpoint Service and Windows Audio Service.
• restarted Realtek Audio Universal Service.
• used Device Manager to select Windows drivers for the Microphone (Audio Endpoint, High Definition Audio Device).
• tried installing older Realtek drivers in compatibility mode: drivers failed to install.
• [edited to add] checked Windows Update: up to date.

The system is, as of now, running the latest Realtek audio drivers, AMD Chipset drivers, and is up to date on Windows Update. All settings point to the microphone functioning correctly and Windows states that it is. Nonetheless, it does not pick up any
input in any program.

Any ideas?