Windows 10: Non techie. Laptop won't boot up

Discus and support Non techie. Laptop won't boot up in Windows 10 BSOD Crashes and Debugging to solve the problem; Installed 10 about a month ago. Occasionally it freezes black on boot up. A hard boot had fixed it. Now it won't boot at all. I'll try again. If it... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SallyE, Jul 18, 2016.

  1. SALLYE
    SallyE Win User

    Non techie. Laptop won't boot up


    Installed 10 about a month ago. Occasionally it freezes black on boot up. A hard boot had fixed it. Now it won't boot at all. I'll try again. If it boots up, where do i find error messages so you can help me solve problem? Yes, I am that tech ignorant.

    :)
     
    SallyE, Jul 18, 2016
    #1
  2. SEANRESSEGGER
    SeanRessegger Win User

    OneTouch Ultra 2 software Diabetic Monitor and Windows 10

    Ridicules answer from an obvious non techie non techie.
     
    SeanRessegger, Jul 18, 2016
    #2
  3. NANCYLILLING
    NancyLilling Win User
    Downgrade problems

    Windows 10 wasn't working for me so I did the option to downgrade back to Windows 7 since its been only a week. Now my laptop won't boot and the repair says it cannot be repaired. I'm at a total loss on how to proceed. I'm also not a huge techie so
    any help would need basic instructions. I appreciate anything you folks come up with!
     
    NancyLilling, Jul 18, 2016
    #3
  4. SALLYE
    SallyE Win User

    Non techie. Laptop won't boot up

    I have a dell. I tried again. The four blue Windows appear with the rotating circles. Then blackness. No curser. Nothing.
     
    SallyE, Jul 18, 2016
    #4
  5. AXE0
    axe0 New Member
    Hi SallyE,

    What you could try is boot into the boot options (not the BIOS!) and choose diagnostics test, this diagnostics test simply tests each component for failures on the hardware side. The best is to run it as extensive is possible so if any problem is present it should be found.

    In the event viewer, you can find the event viewer in the administrative tools in control panel. You can find the control panel in a list when right clicking the Windows logo.
     
    axe0, Jul 18, 2016
    #5
  6. ROLANDJS
    RolandJS Win User
    You might want to do a partial "bench/test build," meaning remove everything externally from this laptop during your test post/boots. Before all of this happened:
    -- did you make any usb or dvd rescue/repair boot?
    -- did you make any backups of your hard-drive onto any external media such as DVDs or an external hard-drive attached to one of your usb ports?
     
    RolandJS, Apr 5, 2018
    #6
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Non techie. Laptop won't boot up

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