Windows 10: none of my browsers are working and i have no video playback

none of my browsers are working apart from firefox, and i have no video playbacki have done a boot scan witch says error 421 24 streams archive corruptedwhat can i do?

:)

 

color fails on video playback

Hi,

Thank you for posting your question in the Microsoft Community.

I appreciate your efforts to work on this issue.

Please help me answer these questions to get more clarity on this issue:

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Are you accessing Facebook on a browser or using an app?
   
3. Is the color fade issue specific to playing video on Facebook?
   

This issue can occur if some of the system files and drivers are not working as expected.

A: Suggest you to
update the display driver from Device Manager and restart the computer to check if that helps.

B: If you accessing Facebook using a browser, then suggest you to use a different browser to check if that makes any difference.

You may also want to make changes to the ‘Advanced power settings’ under Control Panel – Power Options-‘Multimedia Settings’.

• Expand Multimedia Settings’.
  
• Expand ‘When playing video’.
  
• Click on ‘Optimize power savings’ for both ‘On Battery and ‘Plugged in’ drop down.
  
• Click ‘Apply’ and ‘Ok’. If need be then restart the computer to check if that helps with the video quality.
  

C: Further, you may also want to refer to the
video playback settings in Windows 10 and check if that makes any difference.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

All Video playback choppy

Hi,

Thank you for posting your question in the Microsoft Community.

Try the following methods and check if it helps:

Method 1: Run the Video Playback troubleshooter and check if it helps.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Video Playback.
• Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Display adapters driver from the Device Manager and check if it works.

Follow the below steps:

• Right click on Start button and click on Device Manager.
• Select the Graphic driver from the list by extending Display adapters.
• Right click on the Graphic driver and click on Update driver Software.

If the issue persists then install the latest graphic driver from the manufacturer and check if it helps.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Video Playback issues

Hi Cami,

An outdated browsers or display driver is on of the possible causes of playback issues. To isolate your concern, kindly answer the following:

• What's the current build of your computer? Press Windows key + R and then type winver.
• Does the issue happen on web browsers only? Can you try to play a video file from your local storage to see if the same issue persists?
• Did you try to clear the browsing history and resetting your web browsers?
• Did you get a specific error message?
• Do you have a Flash Player installed in your web browsers?

Meanwhile, kindly run the Video Playback troubleshooter. Go to Settings> Update & Security> Troubleshoot> Video Playback> Run the troubleshooter> Restart your computer.

Note: The automated troubleshooter will try to identify and then resolve the issues that it finds.

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