Windows 10: Norton antivirus not available in microsoft store

I'm trying to install Norton antivirus 360 under windows s mode, it's not available in Microsoft store app, only Norton apps which are available Safe web and pwd manager, not the antivirus suite.


Could you please advise as to how I can have this without going out of S mode?


Thanks

:)

 

Microsoft Store error code Code: 0x80131500

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to use Microsoft Store. We will look into this. Please reply to the following questions:

• Is the Norton Antivirus still installed on the system?
  

We are unable to see the screenshot that you have included, I would suggest you to share the screenshot again so that we can view it for you. Please refer
how to include a screenshot in your postto
upload the screenshot.

Note: Make sure you don’t capture any personal information while taking the screenshot.


If Norton Antivirus is still installed, I suggest you to disable Norton Antivirus and check if you are able to open Microsoft Store. Please follow the steps from

Turn off Norton to disable Norton Antivirus.

Note: If you disable the security software, the system might be temporarily exposed to security threats and risks. Please make sure to turn it on after performing the steps.

In the meantime, you can follow the steps mentioned below:

Method 1: Fix Store launch

I suggest you to follow the troubleshooting steps from the article
Microsoft Store doesn't launch.

Method 2: Sign out and sign in to Store

1. Type Store in the search bar on the
   Taskbar.
   
2. Select the Store icon from the search result.
   
3. Click on the ellipsis on the top right corner of the window.
   
4. Logout from the Store and login with the same
   Microsoft account.
   

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Problem with computer booting and norton antivirus

One of the dangers of aborting such an installation is having a handicapped system. The best advice I can give short of format and reinstall (which I often suggest although I try not to) is to see if you have a restore point from before installing Norton Antivirus.

Also, any Norton CD (or ISO *Stick Out Tongue ) with Norton AntiVirus is booteable, so you can scan your drives with the latest virus definitions avalable since the manufacture of said CD (or ISO).

 

Compatibility of Microsoft 10 and Norton Antivirus

We were called by 'Microsoft technical support' about the non compatibility of Microsoft 10 and Norton antivirus. They were asking for access to computer due possible hacking gaps in Norton, is this legit or is this the scam.

Do not want to give access if not, but not sure as they called us as a follow up on a previous issue?

Any suggestions?