Windows 10: not able to open microsoft store

when i am opening my microsoft store it is closing automatically ,Trobleshoot is also not working

:)

 

Microsoft Store

Hi James,

To resolve your concern about Windows Store, we suggest for you to follow these steps:

• Press Windows key + R key to open Run.
• Type wsreset.exe and press
  Enter.
• Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

Let us know how it goes.

 

Microsoft store opens window and then disappears.

Hi Lesleet,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



I would suggest you to refer these methods mentioned below, and check:

Method 1:
Windows store Apps troubleshooter:

The Modern app troubleshooter can automatically identify and fix some problems with apps and the Store.

Try to run the Windows store Apps troubleshooter, the steps are mentioned below:

1. Type ‘Troubleshooting’ in the search bar and press Enter.

2. Click on ‘View all’ on the left panel of the ‘Troubleshooting’ window.

3. Click on ‘Windows store app’ and follow on the screen instruction.



If the issue still persists, follow method 2.

Method 2:

I suggest you to follow the below given steps and check if issue is resolved.

• 
  Press Windows key + R key
  to open Run
  
• 
  Type wsreset.exe and press Enter
  
• 
  Restart the PC and sign in with Microsoft User account and check if you are able to find Windows Store.
  

Hope this helps. Feel free to get back to us for further queries. We will be happy to assist.



Thanks and regards,

Jenith

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator