Windows 10: Not able to recover my email address Bit locker key needed

Hello all, I had purchased my personal windows Laptop 5-6 years ago and created a personal Microsoft account . I have only created this email address at the time of purchase and never used it afterwards. Few weeks ago my locked me out and asking for a bit locker key . Now I am not able to login , reset password option is not working for me , I tried different option where MS ask for generic information and match it with the data stored . Now I can not afford to loose my data and desperately want to recover my email ID. Could you please help me with the customer support or any other way to

:)

 

Bit locker key

Bit locker won’t except any of the keys from my Microsoft account. What’s the next step to get it unlocked?

 

Recover bit locker key

We purchased a Dell Inspiron 3583 computer for my nephew a little more than 3 years ago. His computer does not recognize the power cable and will not charge the battery, though it does run. He asked me to fix it. In doing so, I ran popular anti-virus software which located several viruses (not related to the power cable problem) and needed a reboot to remove them. Upon rebooting, Windows will no longer start.

My problem is that I have no choice than to restore Windows but to do so I need the bit locker recovery key. I was told by Dell that the key could be located on the Microsoft account associated with the computer. I logged into the Microsoft account and everything looks in order, however, when I click the manage recovery keys link I get taken to a page that says there's nothing to show you here.

Is there any hope of recovering the bit locker key? I do not have he Windows key either. Ill take either one of these keys but I can't boot the computer to get the Windows key. I'm happy to reinstall Windows, but I don't want to pay for a new copy of Windows when the computer has a legitimate copy and it's not our fault that the bit locker key is not accessible.

Any guidance would. be appreciated.

Peter

 

Recover Bit Locker key to login through BIOS

Hi
AbhishekEllangi,



Thank you for writing to Microsoft Community Forums.



We can imagine how difficult it could be. However, we would need some more information regarding the issue.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you using Windows 10 Home or Windows 10 Professional?

I would suggest you to follow these methods and check if that helps.



Method 1: Find the Bit locker key.

I would suggest you to search for the Bit locker key, please refer the Microsoft article on
Find my BitLocker recovery key.Once
you have found the key, try to login and check.



Method 2: Enable Secure Boot.

It might be that the Secure Boot has been disabled and some BIOS updates have caused this to happen, so follow the below steps and toggle the UEFI Secure Boot in BIOS.



NOTE: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft
cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

1. 1. Power the device off and then back on.
      
   2. Look for a message on the boot screen just before or after the manufacturer logo appears. You may need to press the “F1”,”F2”, or ”Delete” button, whatever key is indicated on the boot screen to enter BIOS
      Settings.
      
   3. Inside BIOS, look for a tab called BOOT and select that page.
      
      1. Depending on the BIOS manufacturer this page could be BOOT, ADVANCED, STARTUP, etc.
         
   4. Look for a setting for UEFI Secure Boot.
      
      1. Each BIOS could have a different name for this. These are the keywords to look for: UEFI, Secure Boot, Legacy Boot
         
   5. Toggle the Secure Boot setting to enable and attempt to boot the machine.
      

Regards,



Roohi Taj S

Microsoft Community - Moderator