Windows 10: Not charging in sleep mode

Hello ,My laptop couldn't charge when it is in sleep mode . i had reported to hp technical support but they said it is not hardware issues . anyone knows about it ? Thanks .

:)

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

sleep mode

Hi disgruntledWC,

There could be other settings on your computer that triggers your computer to go on sleep even though the sleep settings is set to never. To ensure that the sleep and display settings are properly set, I suggest that you look into the Advanced Power Settings.
Follow these steps:

• Open Control Panel and click Power Options.
• On your preferred plan, click Change plan settings.
• Click advanced power settings.
• Expand Sleep option, and make sure to set the following:

Sleep after : Never

Hibernate after : Never

5. Click Apply, then OK.

Please check also the screen saver option.

• Navigate to Settings > Personalization > Lock screen.
• Click Screen saver settings.
• Set your Screen saver to None.
• Click Apply, then OK.

Once done, please observe if your computer still goes to sleep mode after a few minutes of inactivity.

Looking forward to your reply.

Regards.

 

No Wireless Mouse Charge in sleep mode with Windows 10


I have a MadCatz Rat9 wireless mouse and in windows 10 when I go to sleep mode the wireless mouse does not charge. I had windows 7 ul before and the mouse charged fine in sleep mode. In device manager I checked the mouse drivers and in power management allow the computer to turn off this device to save power is greyed out. Allow this device to wake the computer has a checkmark. I can not for the life of me figure out why windows 7 charged ok in sleep mode and windows 10 will not. Any ideas on how to fix this greatly appreciated...