Windows 10: not external disk connection

Hi. My Lenovo did the last Windows 11 update and now I can not connect to the network share file disc. Ask for SMB2

:)

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.

 

mobo/case connection

Type LIST DISK

press Enter

(There are going to be several steps, so let me know when you do them, OK?)

 

Toshiba External Drive wont respond even though it connects

Hi,

Thank you for coming back to us with the information.

Let’s check if this is an issue with external drive. I would suggest you to connect the external drive in different computer and check if you are able to open the drive.

Meanwhile, I suggest you to run check disk on the hard drive to see if there are any corruptions. Follow the below steps:

• 
  Press Windows key + X, click Command Prompt (Admin).
  
• In the Command Prompt, type the following command, and then press ENTER:
  
  chkdsk /f

Disclaimer: While performing check disk on the hard drive, if any bad sectors are found then check disk will try to repair that sector. Any data available on a bad sector might be lost.

Once Check Disk completes, boot the computer and then check.

Hope this information is helpful. Let us know the status.